Mailroom Administrator

Co-op; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement 28-32 days

Pension up to 10% employer contrib.

30% Co-op discount on products

Stream – early access to pay

Virtual healthcare

Training and development

Job summary

Co-op Legal Services is seeking a Mailroom Administrator to join our team in Bristol. You will handle mail processing, data entry in the case management system, and unseen documents with care as part of a busy, office-based environment.

The role supports multiple departments with a focus on accuracy, privacy, and timely service delivery. Flexible hours exist within a standard 37.5-hour week, and a generous benefits package accompanies this position.

Qualifications

• Excellent organisation skills, with the ability to prioritise effectively.
• Excellent attention to detail and accuracy.
• The ability to pick up new processes and systems with training.
• Previous experience in an administrative role is desirable but not essential.

Responsibilities

• Open, sort, collect and process mail from across Co-op Legal Services to support the business in delivering an excellent customer service.
• Scan confidential documents received onto the case management system so that the documents can be assigned to the correct cases.
• Deliver un-scanned items to the relevant person or department.
• Identify the case reference on any unreferenced documents to accurately prepare them for scanning.
• Provide site services support as required to ensure that visitors are welcomed, and deliveries are received.
• Store, retrieve and distribute wills, handling all documents with care and confidentiality.

Skills

Organisation skills

Attention to detail

Learning new processes

Administrative experience (desirable)

Job description

Mailroom Administrator
£25,430 plus excellent benefits (Work Level 6C)
Full time, 37.5 hours, Monday to Friday with flexible hours between 7:00am-5:00pm, to be agreed
Bristol, Almondsbury - office based, free onsite parking

We're looking for an Administrator to join our Mailroom team here at Co-op Legal Services. This is a great opportunity as you'll be joining a socially responsible business where we put people at the heart of everything we do.

Why this job matters

In this role, you'll support all departments across Co-op Legal Services by processing incoming and outgoing post and through inputting data onto the case management system. We'll look for you to confidentially handle these documents, playing a key role in making sure we're as organised and efficient as possible.

What you'll do

• Open, sort, collect and process mail from across Co-op Legal Services to support the business in delivering an excellent customer service
• Scan confidential documents received onto the case management system so that the documents can be assigned to the correct cases
• Deliver un-scanned items to the relevant person or department
• Identify the case reference on any unreferenced documents to accurately prepare them for scanning
• Provide site services support as required to ensure that visitors are welcomed, and deliveries are received
• Store, retrieve and distribute wills, handling all documents with care and confidentiality

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

• Excellent organisation skills, with the ability to prioritise effectively
• Excellent attention to detail and accuracy
• The ability to pick up new processes and systems with training
• Previous experience in an administrative role is desirable but not essential

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• Training and support for your development and career progression

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.