Administrator - Estate Planning

Co-op Digital; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension contributions up to 10%

Incentive scheme up to 10%

28 days holiday plus bank holidays

30% discount on Co-op products

Stream - pay progress

Virtual healthcare

24/7 colleague support

Coaching and study leave

Cycle-to-work scheme

Job summary

Co-op Legal Services in Bristol is seeking an enthusiastic Administrator to join our Estate Planning administration team. You’ll provide essential support to case handlers and the wider team, handling client and third-party communications, scheduling tasks, and keeping systems up to date.

No prior legal experience is required; if you’ve got the right administrative skills, you’ll receive the training and development to build your career in an ethical business within a supportive team.

Qualifications

• Previous administration experience.
• Proven communicator with clients on the phone.
• Well-organised with ability to prioritise workload.
• High attention to detail in daily tasks.

Responsibilities

• Support case handlers with client and third‑party communications.
• Handle inbound calls and build positive relationships.
• Maintain task lists and schedule follow-up actions with third parties and internal partners.
• Respond to email queries via a shared inbox.
• Undertake ad‑hoc requests to support the team.
• Assist with system or process changes as required.

Skills

Administration experience

Communication skills

Organisation skills

Attention to detail

Job description

Administrator - Estate Planning

£25,430 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C)

Full time, 37.5 hours, Monday-Friday

Bristol, BS32 4SD – office based

We’re looking for an enthusiastic Administrator to join our Estate Planning administration team at Co-op Legal Services. You don’t need any previous legal experience to join us. If you have the skills we’re looking for, we’ll give you the support and opportunities you need to learn, develop and build your experience in an ethical legal business.

Why this job matters

As a Legal Administrator, you’ll provide essential administrative support to our case handlers and wider team, helping them deliver a great experience for our clients. You’ll play an important part in keeping things running smoothly, while gaining valuable experience within a supportive legal team.

What you’ll do

• Support the case handlers with a variety of client and third-party communications and administrative work
• Taking a number of inbound calls building positive relationships and dealing with any issues which may arise
• Work effectively from a task list, making sure that the task list is well maintained, scheduling follow-up tasks with both third parties and internal partners
• Complete a variety of ad‑hoc requests to meet the needs of the team which may include talking with customers and or third parties on the telephone
• Answer email queries via a shared inbox
• Support the development and implementation of any system or process changes

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Some previous administration experience
• Great communication skills with the confidence to speak to clients on the phone
• Excellent organisation skills with the ability to prioritise a varied workload
• A high level of attention to detail

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• A pension with up to 10% employer contributions
• Incentive scheme up to 10% after probation depending on performance
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Cycle-to-work scheme

A place where you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre‑employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of the application process, you’ll be asked to complete an online assessment, it will take you around 20 minutes to complete this.