Conveyancing Case Manager

Co-op; West of England; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Pension contributions

Annual bonus

28 days holiday + bank holidays

Staff discount

Stream pay access

Virtual healthcare

Training & development

Job summary

Co-op Legal Services is seeking a Conveyancing Case Manager to join our probate conveyancing team. Starting full-time in the office with the potential for hybrid working after 6 months, you will manage a caseload and support clients through ownership changes following bereavement.

You’ll work with a team focused on training and career development, with a pension, bonus, generous holiday entitlement and staff benefits that support your wellbeing and progression.

Qualifications

• Background in conveyancing, law, legal administration, or end-to-end case management.
• IT proficiency and ability to learn new systems quickly.
• Excellent customer service skills with the customer at the heart of what you do.
• Great organisational skills with a keen eye for detail and ability to prioritise in a fast-paced environment.
• Strong verbal and written communication skills when speaking to clients on the phone.

Responsibilities

• Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers.
• Work closely with clients (via phone or in writing), taking an empathetic approach given their recent circumstances.
• Use a case management system to manage your work, ensuring it is accurate and up to date.
• Engage with third parties, other legal professionals and HM Land Registry; support probate case managers with conveyancing assistance.

Skills

Customer service

IT proficiency

Communication (verbal & written)

Organisational skills

Case management awareness

Tools

Case management system

Job description

Conveyancing Case Manager

£27,000 to £36,420 with excellent benefits (Work Level 6B)

Monday-Friday, 37.5 hours

Stratford-Upon-Avon or Bristol. In this role you'll initially be full time in the office with the opportunity after 6 months to work in a hybrid way (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).

We're looking for Case Managers to join our Co-op Legal Services probate conveyancing team.

If you're looking to qualify through the SQE route, this role counts as qualified work experience. And don't worry if you're not already a conveyancing expert, if you've spent time in conveyancing, probate, case management or legal administration and you're keen to grow your skills, we'll give you all the training you need. It's a genuinely exciting chance to build a legal career that feels rewarding, supported, and full of potential.

Why this job matters

In this role, you'll provide legal and administrative support to our customers who require a transfer of property or land following a bereavement. We'll look to you to manage the change of ownership from beginning to end and keeping in continuous contact with the client. You'll make a real difference to our clients lives during their hour of need.

What you'll do

• Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
• Work closely with clients (via phone or in writing), taking an empathetic approach given their recent circumstances
• Use a case management system to manage your work, making sure it's always accurate and up to date
• Engage with third parties, other legal professionals and HM Land Registry as well as support the probate case managers with conveyancing assistance

What you'll bring

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

• A background in either conveyancing, law, legal administration, or experience with managing cases/claims end-to-end
• IT proficiency with the ability to learn new systems quickly
• Excellent customer service skills with the ability to put the customer's interests at the heart of what you do
• Great organisational skills with a keen eye for detail; you're able to manage and prioritise your workload in a fast-paced environment
• Great verbal and written communication skills with the confidence to speak to clients on the phone

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• A pension with up to 10% employer contributions
• An annual bonus scheme (dependent on personal and business performance)
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• Coaching, training and support such as study leave, to help you develop your skills and progress your career

A place where you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of the application process, you'll be asked to complete an online assessment, it will take you around 20 minutes to complete this.