MadCap Flare Technical Author - Hybrid Role

RM Education; Abingdon; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Private medical healthcare

Life assurance

Group Personal Pension Plan

Cycle to work scheme

Job summary

RM Education offers a Technical Author role within the RM Assessment knowledge and enablement team. You will create structured user guides and knowledge-base content, aligning with training paths and product capability updates.

You will work with Product, Engineering, QA, Solutions, and Support to ensure clear, consistent documentation across customer, training, and internal channels. Hybrid and office-based arrangements are available.

Qualifications

• Advanced MadCap Flare capability, including stylesheets, conditions, snippets, variables, and multi-channel publishing.
• Strong technical writing and editorial judgement.
• Experience producing structured, modular documentation for SaaS or complex digital products.
• Understanding of information architecture, topic-based authoring, and single source publishing.
• Ability to collaborate with SMEs across Engineering, Product, Support, Solutions, and Enablement.
• Experience with source control (Git, Azure DevOps) and documentation workflows.

Responsibilities

• Technical documentation creation; Own the end-to-end development of user guides and knowledge base articles.
• MadCap Flare expertise; Build and maintain multi-output documentation sets using Flare (HTML5, PDF, knowledge base content).
• Content architecture; Design reusable content models, templates, and structured topic-based documentation.
• Single source publishing; Maintain scalable, modular documentation that supports multiple audiences and outputs.
• Release aligned updates; Manage documentation updates in line with product releases and roadmap changes.
• User empowerment; Create user guides that actively build user confidence, enabling customers and internal teams to understand, navigate, and use the RM products successfully.

Skills

MadCap Flare

Technical writing

Modular documentation

Information architecture

Collaboration with SMEs

Git

Azure DevOps

Tools

Git

Azure DevOps

Job description

RM Education offers a Technical Author role within the RM Assessment knowledge and enablement team. You will create structured user guides and knowledge-base content, aligning with training paths and product capability updates.

You will work with Product, Engineering, QA, Solutions, and Support to ensure clear, consistent documentation across customer, training, and internal channels. Hybrid and office-based arrangements are available.