Macmillan Support Worker

NHS National Services Scotland; Kirkwall; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Work-life balance

Employee assistance

Retail discounts

Job summary

NHS Orkney is seeking a Senior Healthcare Support Worker to join the multidisciplinary team at The Balfour. You will deliver patient care under the supervision of a Registered Nurse, undertake administrative duties, and support patient pathways from admission to discharge, including TrakCare entries and record keeping.

The post is full-time (36 hours) permanent, based in Kirkwall, and requires SVQ3 in Health & Social Care or equivalent, with commitment to ongoing training and development,

Qualifications

• You will have previous experience in a relevant health or social care role.
• You will hold an SVQ3 in Health & Social Care or demonstrate equivalent experience.
• You will be willing to undertake the required training.

Responsibilities

• Deliver patient care under supervision of a Registered Nurse.
• Assist with administrative duties to support patient care.
• Support patient pathways and admissions onto TrakCare.
• Order treatments, manage calls, and prepare patient documentation.
• Maintain accurate records and promote person-centred care.
• Participate in ongoing personal and professional development.

Skills

Healthcare experience

Education

SVQ3 in Health & Social Care

Job description

About the Organisation:

NHS Orkney is committed to delivering excellent care to our 22,000 residents. Whether you’re new to the NHS or bringing experience from elsewhere, your skills will make a real difference.

Our modern healthcare facility, The Balfour, brings together inpatient care, emergency services, outpatient clinics, diagnostics, GP practices and the Scottish Ambulance Service. We’re also investing in services across our outer isles, ensuring high-quality care reaches every corner of Orkney.

We are guided by our core values that shape everything we do – Open and honest, Respect and Kindness – from how we care for our patients to how we support each other as colleagues.

About Orkney:

With over 70 islands – 20 of them inhabited – Orkney offers a unique blend of natural beauty, close-knit community and an opportunity for adventure. From dramatic coastlines and rare wildlife to rich cultural traditions and active lifestyles, it’s a place where compassion thrives and every day brings something new. Regularly named one of the UK’s best places to live, Orkney offers a lifestyle that’s both fulfilling and inspiring.

The Position:

The Senior Healthcare Support Worker (HCSW) is a key member of the multidisciplinary team, supporting the delivery of patient care under the supervision of a Registered Nurse. The role involves a combination of clinical, administrative and support duties to ensure high standards of care are maintained.

The post holder will undertake a range of patient care activities, ensuring care is delivered safely, effectively and to an acceptable standard, while promoting a person-centred approach in line with NHS Orkney policies. They will contribute to maintaining a clean, safe and supportive environment for patients and staff.

The role also includes assisting with day-to-day administrative duties, working alongside specialist nurses to support patient pathways, including admissions onto TrakCare, ordering treatments, managing calls, preparing patient documentation and maintaining accurate records.

The post holder will be expected to participate in ongoing personal and professional development, including statutory and mandatory training, to maintain and improve standards of care.

The Candidate:

You will have previous experience in a relevant health or social care role, and hold an SVQ3 in Health & Social Care or be able to demonstrate equivalent experience. You will also be willing to undertake the training required to meet the needs of the role.

Location, Working Pattern and Contract Duration:

This post will be based at The Balfour

The successful candidate will work: Full Time 36 hours per week

This post is Permanent

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NHS Orkney.

Benefits and Salary:

The salary for this post is Band 3 and if residing on Orkney, you’ll also receive a Distant Islands Allowance of £1,719 pro rata per annum, adding extra value to your rewarding career with us.

• an attractive pension scheme
• wide range of work life balance policies
• employee assistance programme
• various discounts to both local and national retailers

For further guidance on the recruitment process and tips for creating a strong application, please refer to our Candidate Application Pack.

To find out more about this opportunity please contact Emma McGuigan, Senior Charge Nurse on [e-mail]

This post is subject to a Disclosure Scotland check.

NHS Orkney is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

Artificial Intelligence (AI) - Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note this advert may close early if sufficient applications are received.