Macmillan Cancer Care Navigator

The Methodist Church in Britain; Norwich; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS benefits and discounts

Flexible working hours

Excellent pension scheme

Annual leave entitlement

Wagestream access to earned pay as you

Free 24-hour confidential counselling

Career development support

Salary sacrifice schemes

Job summary

Norfolk and Norwich University Hospital is seeking a Cancer Care Navigator to guide newly diagnosed patients through holistic needs assessments and connect them with health, social care and charity services.

The role involves telephone and face-to-face contact, signposting, and working across the Information Pod, Cromer Centre and community outreach to support patients and carers in managing care.

Qualifications

• NVQ Level 3 in Care or Health and Social Care or NVQ Level 3 in Business Administration or equivalent experience.
• Current or significant previous experience as a Health Care Assistant or equivalent, or in a senior non-clinical role.
• Excellent verbal, telephone and written communication skills.

Responsibilities

• Carry out holistic needs assessments with newly diagnosed patients and when treatment changes.
• Signpost patients to internal and external support services, making referrals and helping with application forms.
• Hold telephone and face-to-face contact with patients, relatives, carers and health and social care professionals.
• Staff the Information Pod and Cromer Centre for drop-in advice and information.
• Support outreach services in the community.
• Support health and wellbeing events, internal and external.
• Make clinical visits to inpatients.
• Work with clinical teams, local charities and inpatient care areas.
• Rotate across information and support services and work from the Rouen Road office.

Skills

Verbal communication

Telephone skills

Written communication

Emotional stability

NHS IT systems

Word & Excel

Organisational skills

Teamwork

Attention to detail

Education

NVQ Level 3 in Care/Health & Social Care

Tools

Word

Excel

Hospital IT systems

Job description

This Cancer Care Navigator post sits within the Cancer Services team at Norfolk and Norwich University Hospital, expanding its Information and Support Services. The role guides newly diagnosed cancer patients through a holistic needs assessment and points them to suitable health, social care and charity services, helping patients and carers manage their own care. The work moves between the hospital's information pod, the Cromer Centre, community outreach and inpatient wards, combining telephone and face-to-face contact. Skilled Worker visa sponsorship is not available for this post.

What the job involves

• Carry out holistic needs assessments with newly diagnosed patients and when treatment changes
• Signpost patients to internal and external support services, making referrals and helping with application forms
• Hold telephone and face-to-face contact with patients, relatives, carers and health and social care professionals
• Staff the NNUH Information Pod and Cromer Centre for drop-in advice and information
• Support outreach services in the community
• Support health and wellbeing events, internal and external
• Make clinical visits to inpatients
• Work with body site clinical teams, local charities and inpatient care areas
• Rotate across information and support services at NNUH and Cromer, working from the Rouen Road office
• Communicate sensitive information with empathy, diplomacy, confidentiality and integrity

What’s required

Qualifications

• NVQ Level 3 in Care or Health and Social Care, or NVQ Level 3 in Business Administration, or equivalent experience

Experience

• Current or significant previous experience as a Health Care Assistant or equivalent, or in a senior non-clinical role
• Excellent verbal, telephone and written communication skills

Skills & knowledge

• Ability to deal with complex and difficult emotional situations
• Awareness of the health and social care environment
• Good IT skills across different NHS IT systems, including Word, Excel and hospital systems
• Effective organisational skills
• Able to work on own initiative and within a team
• Attention to accuracy and detail

Checks & eligibility

• Eligible to work in the UK without Skilled Worker visa sponsorship

Other

• Acts as a role model for NNUH's PRIDE values: People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to equality, diversity and inclusion

Nice to have

• Advanced communication skills, e.g. Sage and Thyme

What’s offered

• NHS benefits and discounts
• Flexible working hours
• Excellent pension scheme
• Annual leave entitlement
• Wagestream access to earned pay as you work
• Free 24-hour confidential counselling
• Support in career development
• Salary sacrifice schemes including lease cars, Cycle to Work and home electronics