Mac & Windows Desktop Support Specialist | Elevate Global IT

HCLTech; Basildon; On-site; GBP 26,000 - 38,000; Full time

Job summary

HCLTech is seeking a Desktop Support Specialist/Mac Support in Basildon, UK to provide technical assistance for Windows and macOS, troubleshoot hardware/software, and maintain devices. You will respond to queries, run diagnostics, and document resolutions while contributing to a secure, well-supported workplace.

You will work with a global, diverse IT team and may use JAMF for Mac management and remote desktop tools to support users across the organization.

Qualifications

• Proven experience as desktop support or similar role.
• Strong Windows and macOS knowledge.
• Experience with remote support and ticketing systems.
• Excellent communication and teamwork.

Responsibilities

• Provide macOS and Windows technical assistance.
• Install, configure, and maintain devices and software.
• Troubleshoot hardware, software, and network issues.
• Respond to support requests via phone, email, or in person.
• Document issues and resolutions in the ticketing system.
• Collaborate with IT team on complex problems.

Skills

Windows

macOS

Remote desktop

Help desk software

Communication

Teamwork

Problem solving

Organizational skills

Education

Microsoft Certified Professional (MCP)

Tools

JAMF

MDM

Ticketing system

Job description

HCLTech is seeking a Desktop Support Specialist/Mac Support in Basildon, UK to provide technical assistance for Windows and macOS, troubleshoot hardware/software, and maintain devices. You will respond to queries, run diagnostics, and document resolutions while contributing to a secure, well-supported workplace.

You will work with a global, diverse IT team and may use JAMF for Mac management and remote desktop tools to support users across the organization.