Administrator - Desk Side Services

HCLTech; Basildon; On-site; GBP 26,000 - 38,000; Full time

Job summary

HCLTech is seeking a Desktop Support Specialist/Mac Support in Basildon, UK to provide technical assistance for Windows and macOS, troubleshoot hardware/software, and maintain devices. You will respond to queries, run diagnostics, and document resolutions while contributing to a secure, well-supported workplace.

You will work with a global, diverse IT team and may use JAMF for Mac management and remote desktop tools to support users across the organization.

Qualifications

• Proven experience as desktop support or similar role.
• Strong Windows and macOS knowledge.
• Experience with remote support and ticketing systems.
• Excellent communication and teamwork.

Responsibilities

• Provide macOS and Windows technical assistance.
• Install, configure, and maintain devices and software.
• Troubleshoot hardware, software, and network issues.
• Respond to support requests via phone, email, or in person.
• Document issues and resolutions in the ticketing system.
• Collaborate with IT team on complex problems.

Skills

Windows

macOS

Remote desktop

Help desk software

Communication

Teamwork

Problem solving

Organizational skills

Education

Microsoft Certified Professional (MCP)

Tools

JAMF

MDM

Ticketing system

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea’s single spark.

It’s that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Key Responsibilities:

• Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF)
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications :

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
• A supportive, diverse and global team with a brilliant culture. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.
• To know more about us visit - www.hcltech.com For more information on how we process your personal data, please refer to HCLTech’s Candidat e Data Privacy Notice.