M&E Scheduler (Internal)

Axis CLC Group; Stratford-upon-Avon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Pension scheme

Life assurance

Perkbox discounts

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis CLC Group is seeking an organised M&E Scheduler to support responsive gas and electrical repairs for social housing across the UK. You will be the first point of contact for tenants, log repair requests, coordinate operatives and keep stakeholders informed with clear progress updates.

This role requires excellent communication, strong administrative skills and the ability to manage multiple priorities while delivering high-quality customer service in a fast-paced housing environment.

Qualifications

• Excellent Telephone Manner.
• Customer service oriented with strong communication skills.
• Ability to identify problems and customer needs.
• Willing to go the extra mile to resolve difficult situations.
• Capable of prioritising issues and meeting deadlines.
• Works well under pressure with attention to detail.

Responsibilities

• Using company systems to process orders to invoice clients.
• Updating the system with all interactions with residents.
• Processing supervisory or trade reports to determine actions.
• Resolving minor complaints at call level.
• Maintaining logs and monitoring variation requests.
• Managing emails from contract mailboxes.
• Answering payment queries from subcontractors and clients.
• Working with Supervisors and trades to organise and schedule work.
• Ordering equipment needed for operatives.
• Keeping all activity logged accurately.
• Liaising with staff at customer sites with progress updates.
• Following policies relating to sustainability and environmental compliance.
• Booking and managing engineers’ diaries, including last-minute sickness.

Skills

Excellent Telephone Manner

Customer Service Focused

Excellent Communication

Identify Problems

Identify Customer Needs

Go the Extra Mile

Prioritise Issues

Meet Tight Deadlines

Work Under Pressure

Attention to Detail

Team Player

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role:

We are looking for an organised and customer-focused M&E Scheduler to support the delivery of responsive gas and electrical repairs and maintenance services. You will be the first point of contact for tenants, handling incoming calls, logging repair requests, resolving queries efficiently, and coordinating appointments with operatives. This role requires excellent communication, strong administrative skills, and the ability to manage multiple priorities while delivering a high standard of customer service in a fast-paced social housing environment.

What You’ll Do:

• Using company systems to process orders adequately in order to invoice clients.
• Updating the system with all interactions with residents.
• Processing supervisory or trade reports to determine action required to resolve repairs.
• Resolution of minor complaints at call level.
• Maintain logs and monitor variation request.
• Maintain and action emails from contract mailboxes.
• Answering payment queries of both subcontract and client.
• Working with Supervisors and trades people to organise and schedule work
• Ordering equipment needed for the operative’s job.
• Keeping all activity logged and up to date in an accurate manner.
• Liaising with staff at customer sites keeping them up to date with progress information.
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliances.
• Booking in and managing engineers’ diaries, dealing with last minute sickness.

What You’ll Bring:

• Excellent Telephone Manner
• Customer Service focused
• Excellent Communication skills
• Ability to identify problems
• Ability to identify customers’ needs
• Willing to go the extra mile to deal with a difficult situation
• Ability to prioritise issues
• Ability to meet tight deadlines
• Ability to work under pressure
• Attention to detail
• Team player

What We Offer:

• Salary Up to £31,000 per annum depending on experience plus benefits including:
• 25 days’ holiday + bank holidays
• Pension scheme and life assurance
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.