F&B Assistant

Leonardo Hotel Management (UK) Limited; Brighton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Room rates across hotels

Recognition scheme

Talent referral

Wellbeing calendar

Training programmes

Clear progression

Job summary

Leonardo Hotels in the UK seeks a proactive F&B Assistant in Brighton to deliver memorable guest experiences and maintain high service standards.

You will collaborate across departments, participate in Leonardo’s Guest Care training, and engage in ongoing development programmes with clear progression paths. We support wellbeing, recognition schemes, and staff training across the business.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro‑active with a hands‑on approach to delivering consistent results.
• Embrace the Guest Care culture and work on your own initiative.
• Friendly team player with effective collaboration and communication.
• Confident communicator open to feedback and improvements.

Responsibilities

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the guest experience
• Operate safely and report hazards, accidents, losses, or damages
• Demonstrate proficiency in Leonardo Hotels product and organisation
• Engage in continuous learning and skill development to maintain service excellence
• Utilise all relevant systems to complete tasks timely
• Adhere to company policies, Code of Conduct, and health & safety regulations
• Complete any other reasonable request from management or supervisor

Skills

Genuine passion for guests

Positive attitude

Pro-active approach

Team player

Strong communication

Guest care focus

Willing to learn

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

• Offer exceptional guest care at all times
• Address guest concerns courteously and promptly to ensure their satisfaction
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
• Engage in continuous learning and skill development to maintain service excellence
• Utilise all relevant systems correctly to complete tasks in a timely manner
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
• Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification

• Genuine passion for delivering memorable moments to guests
• Positive approach to changing service environments and priorities
• Pro‑active with a hands‑on approach to delivering consistent results
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
• Friendly team player with the ability to work effectively and efficiently with others
• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
• Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

• Demonstrating the Company vision, mission and values when interacting with colleagues and guests
• Customer reviews
• Achieving agreed KPIs
• Fulfilment of the job skills checklist
• Customer satisfaction scores e.g. Booking.com
• Regular review meetings with line manager

Available Ongoing Learning

• GROWonline BELONG induction and development courses
• Academy Technical skills training
• Team Coach
• ‘Come Join Us’ Guest Care training
• Opportunity to apply for internal development programmes, such as: o Junior Chef Development programme o Graduate programme o Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks our F&B Assistant could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a F&B Assistant?

We look after our colleagues just as well as we look after our guests.

Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.

With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.