Luxury Watches Retail Manager — Lead Service & Sales

Harrods; Knightsbridge; On-site; GBP 42,000 - 60,000; Full time

Job summary

Harrods in Knightsbridge is seeking a Retail Manager within Fine Watches to lead from the front, setting standards and developing your team to deliver outstanding service and expertise. You will guide on the shop floor, influence sales performance and customer experience across a prestigious environment known for its exceptional standards.

You will lead with presence, coach teams, use data to drive decisions, and collaborate with brand partners to maintain operational excellence in service,

Responsibilities

• Providing coaching, feedback and clear direction to build a high-performing team that consistently delivers against commercial and service objectives.
• Using data and insight to understand performance, identify opportunities and make informed decisions that support departmental success.
• Working closely with your General Retail Manager and brand partners to ensure operational excellence across all areas, from service delivery and stock control to the high standards that define the Harrods experience.

Job description

Harrods in Knightsbridge is seeking a Retail Manager within Fine Watches to lead from the front, setting standards and developing your team to deliver outstanding service and expertise. You will guide on the shop floor, influence sales performance and customer experience across a prestigious environment known for its exceptional standards.

You will lead with presence, coach teams, use data to drive decisions, and collaborate with brand partners to maintain operational excellence in service,