Luxury Vehicle Client Experience Lead

Singer Group; Daventry; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private medical insurance

On-site parking

25 Days Holiday + Bank Holidays

Company pension

Career development

Job summary

Singer Vehicle Design is seeking an experienced Client Experience Manager to oversee the full lifecycle of client engagements from order to delivery. You will ensure a high-quality, professional experience at every stage and maintain regular client updates.

You will guide clients through deadlines, provide training on brand history and technology, and work cross-functionally to achieve company goals in a hybrid work setting. Previous client-facing experience in luxury automotive is essential.

Qualifications

• Bachelor’s degree in a relevant field.
• Five+ years in luxury automotive or equivalent brand.
• Five+ years in a client management or customer-facing role.
• Experience in a rapidly growing business environment.
• Knowledge of Singer Vehicle Design’s history, heritage and services.

Responsibilities

• Maintain regular communication with clients, providing status updates and tracking deadlines.
• Guide clients to meet deadlines, including donor car delivery and stage-billing payments.
• Serve as a brand representative, ensuring high-quality client interactions.
• Document all client touchpoints accurately in the CRM system.
• Use standardized templates for client interactions to measure KPI and program success.
• Provide training to clients on brand history, values, tech, and vehicle performance.
• Gather customer insights to support strategic business decisions.
• Collaborate cross-functionally to meet company goals.
• Perform other duties as assigned by management.

Skills

MS Office

Excellent communication

Team player

Hybrid work adaptability

Time management

Organizational skills

Client-facing experience

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

SharePoint

Teams

Job description

Singer Vehicle Design is seeking an experienced Client Experience Manager to oversee the full lifecycle of client engagements from order to delivery. You will ensure a high-quality, professional experience at every stage and maintain regular client updates.

You will guide clients through deadlines, provide training on brand history and technology, and work cross-functionally to achieve company goals in a hybrid work setting. Previous client-facing experience in luxury automotive is essential.