Luxury Client Experience Lead

Diesel; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Diesel seeks a client-focused sales associate to elevate the in-store experience in London. You will proactively understand client desires, welcome customers, and build authentic bonds through personalized storytelling.

You will lead on delivering luxury service, cross-sell across departments, manage payments, and uphold visual standards while staying informed about fashion trends to drive store performance.

Qualifications

• Previous experience in sales roles, especially in luxury fashion/retail.
• Willingness to relocate; experience in retail is a plus.
• Passionate about client service, fashion and commercial mindset.
• Strong understanding of the luxury sector and product sensitivity.
• Excellent communication skills across all client interactions.

Responsibilities

• Act and think first of the client and their experience, with in-depth knowledge of client desires.
• Welcome and assist each client providing an excellent in-store experience.
• Be a master at storytelling and asking engaging questions.
• Create a long-term authentic bond with clients and make them feel valued.
• Deal with customer complaints by liaising with the line manager when necessary.
• Lead on the selling floor to drive sales results and team objectives.
• Cross-sell with departments to maximise sales opportunities and KPIs.
• Demonstrate brand and product knowledge and manage payments accurately.
• Maintain high shop floor standards and stock procedures; prevent theft.

Skills

Sales experience

Client service

Strong communication

Digital savvy

Job description

Diesel seeks a client-focused sales associate to elevate the in-store experience in London. You will proactively understand client desires, welcome customers, and build authentic bonds through personalized storytelling.

You will lead on delivering luxury service, cross-sell across departments, manage payments, and uphold visual standards while staying informed about fashion trends to drive store performance.