JOB BOARD: Store Manager ̵...

Londonsvenskar; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Hästens in West London is seeking a Store Manager to drive customer experience and profitability within our luxury bed brand. You will lead and develop a high-performing sales team, build relationships with VIP clients, and plan in-store events while acting as a brand ambassador across the local community.

The role requires proven leadership in luxury retail, strong clienteling skills, CRM experience (Salesforce preferred), and a track record of meeting sales targets.

Qualifications

• Minimum 5 years’ experience in luxury retail sales.
• Proven leadership experience in building and guiding a team.
• Experience in clienteling and CRM systems.
• Strong negotiation and relationship-building skills.
• Knowledge of London luxury retail market is a plus.

Responsibilities

• Lead and develop the store team to deliver exceptional customer service and achieve targets.
• Drive profitability and manage the store budget efficiently.
• Build and maintain relationships with VIP clients and prospects.
• Plan and execute in-store events to boost brand presence.
• Implement loss-prevention measures and uphold safety standards.
• Oversee inventory control, visual merchandising, and daily operations.

Skills

Luxury retail sales

Leadership

Clienteling/CRM

Negotiation

Data analysis

Forecasting

Budgeting

Team development

Sales targets

Education

Bachelor's or Master's degree

Tools

Salesforce

MS Excel

Job description

Hästens is committed to expanding its brand presence and has ambitious growth plans. As the Store Manager for Hästens in West London, you will serve as a master in customer experience in our prestigious luxury brand’s retail environment. You’ll play a vital role in driving profitability and growth. Simultaneously, you will serve as a role model for your team of Sales Associates, inspiring them to meet and exceed our high expectations. This role blends leadership, sales acumen, and a passion for luxury products to drive success and uphold the brand’s esteemed reputation.

We are looking for a unique individual who is more of an entrepreneur than the typical Store Manager and who really is a star at networking and building relationships B2C and B2B. Since this is your preferred working style, we trust that you already have a ‘black book’ of existing clients.

• Consistently meet goals and manage the store’s budget efficiently.
• Ensure exceptional customer satisfaction and build strong relationships with VIP clients.
• Lead and develop the store team, ensuring high performance and low employee turnover.
• Act as a brand ambassador, plan and execute in-store events, and engage with the local community to enhance brand presence.
• Implement effective loss prevention strategies and ensure the store adheres to safety standards.

We believe you are

• A positive and inspiring leader committed to meeting challenging sales targets together with the team and with a consultative selling approach.
• An experienced leader within luxury retail who leads by example and has strong interpersonal skills.
• A people person, brand ambassador and networker who thrives in social situations.
• Experienced in clienteling and working with CRM systems.
• Knowledgeable about London, trends and how to interact and communicate with our existing and potential customers locally.
• Enjoying a fast‑paced, high‑growth business environment.
• Creative in identifying fruitful collaborations, events, etc.
• Passionate about luxury design and the finer things in life.

Experience and requirements

• At least 5 years’ work experience in luxury retail sales.
• Previous leadership experience.
• Experience in recruiting, training, and managing a diverse team of employees, with a focus on motivation and performance improvement.
• Proven track record of meeting or exceeding sales targets and driving business growth.
• Extensive experience in delivering exceptional customer service, preferably with high‑profile or VIP clients.
• Demonstrated ability to manage daily store operations, including inventory control, budgeting, and visual merchandising.
• Demonstrated success in B2C with solid negotiation skills.
• Proficient in MS Office Suite, particularly MS Excel and comfortable working with CRM systems, with a preference for proficiency in Salesforce.
• Proficiency in data analysis, forecasting, and budgeting.
• Proven ability to plan strategically to achieve sales objectives.
• Bachelor’s or master’s degree in a relevant field.
• Able to travel to Sweden for training.
• Hold a valid driving license.

Sleep may be today’s ultimate modern luxury, but it’s more than that; it’s a biological necessity and the foundation of our entire well‑being. We want people to sleep well to create the future they dream of upon waking. That’s why our master craftsmen consider and handcraft every detail of our bespoke designs using only the finest natural materials.

We are proud to be a world‑class international brand, operating in more than 40 countries with over 300 partners in Europe, Asia, America and Africa – and still growing.

We offer a comprehensive and competitive salary and benefits program.

Commitment Hästens Beds is committed to providing equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status.