Luxury Sales & Style Advisor — Clienteling & Omnichannel

TAPESTRY; City of Edinburgh; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Volunteer day

Ambassador programme

Social events

Employee discount

Incentives

Job summary

Coach is seeking a Sales Associate in Edinburgh to deliver an elevated, personalized shopping experience and meet sales goals. You will support daily store operations while representing the Coach brand with style and professionalism.

The role emphasizes clienteling, product expertise, and cross-channel selling through mobile POS and social media tools to nurture relationships and drive revenue.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer tools (iPad/laptop).
• Strong English proficiency.
• Experience with social media, live-stream shopping or video demos is a plus.

Responsibilities

• Represent Coach as a brand ambassador and uphold style/service standards.
• Build client relationships through styling and product expertise.
• Drive sales through cross-selling and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Meet or exceed personal and team KPIs.
• Support daily store operations and inventory processes.

Skills

Sales experience

POS operation

English proficiency

Social media savvy

Live-stream/video demos

Team collaboration

Clienteling/data acquisition

Tools

Mobile POS

iPad/laptop usage

Job description

Coach is seeking a Sales Associate in Edinburgh to deliver an elevated, personalized shopping experience and meet sales goals. You will support daily store operations while representing the Coach brand with style and professionalism.

The role emphasizes clienteling, product expertise, and cross-channel selling through mobile POS and social media tools to nurture relationships and drive revenue.