Luxury Sales Advisor

Quorn Stone; Newport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Friendly team environment

Competitive salary package

Paid training and development

Employee Assistance Programme

Competitive holiday allowance

Enhanced parental leave

Company pension scheme

Healthcare cash plan

Discount on Quorn Stone products

Wellbeing initiatives

Company events

Free on-site parking

Sick pay

Volunteering days

Job summary

Quorn Stone in Newport is seeking a Luxury Sales Advisor to deliver an exceptional showroom experience. You will guide customers through enquiry to purchase, provide expert product advice, and handle quotations, payments, and deliveries.

The role requires a passion for interiors, strong customer service, and ability to build relationships in a busy luxury sales environment. The position is full-time, includes weekend shifts on a rota, and offers a competitive salary plus a performance bonus.

Qualifications

• Excellent communication across phone, email, and in person.
• Strong customer service and sales skills.
• Excellent organisational skills with task prioritisation.
• Proactive, hands-on in a fast-paced environment.
• Ability to build rapport with customers.
• Attention to detail and grammatical accuracy.
• Experience using a CRM system.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver a first-class customer experience in person, on phone, and by email.
• Guide customers from enquiry to purchase and provide product advice.
• Create quotations, process payments, and arrange deliveries.
• Provide aftersales support and resolve queries.
• Welcome customers to the showroom with a professional service.
• Build relationships with new and existing customers.
• Update CRM with customer information and daily activity.
• Arrange samples and make outbound calls to the database.
• Support showroom day-to-day operations and maintain a clean environment.
• Confirm appointments and provide refreshments during visits.

Skills

Excellent communication

Customer service

Sales skills

Organisational skills

Proactive

Rapport building

Attention to detail

CRM system experience

Microsoft Office

Job description

Luxury Sales Advisor

2026-09-10T00:00:00

Location: Newport, Gwent, GB, NP20 1

Application Deadline: 2026-12-09T21:01:54.693

Who We Are

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our showroom team.

Salary: £26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)

Working hours: Full-time, including weekends on a rota basis

Location: Quorn Stone Bristol, 92a Whiteladies Road, Clifton, Bristol, BS8 2QN

Benefits We Offer

• A friendly and welcoming team environment
• Competitive salary package
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• Company events
• Free on-site parking
• Sick pay
• 2 volunteering days per year

The Role

As a Sales Advisor, you will play a key role in delivering an exceptional showroom experience for our customers. Working within a fast-paced and collaborative environment, you will guide customers through their purchasing journey, providing expert advice, outstanding customer service, and support from initial enquiry through to aftersales. This is an exciting opportunity for someone who is passionate about interiors, enjoys building relationships with customers, and thrives in a busy sales environment.

What You Will Be Doing

• Delivering a first-class customer experience both in person, over the phone, and via email
• Guiding customers through the sales process from enquiry to purchase
• Providing advice on product suitability, sizing, pricing, and design
• Creating quotations, processing payments, and arranging deliveries
• Providing outstanding aftersales support and resolving customer queries
• Welcoming customers into the showroom and ensuring a professional and friendly experience
• Building strong relationships with new and existing customers
• Updating the CRM system with relevant customer information and daily activity
• Arranging samples to be dispatched to customers
• Making outbound calls to our customer database
• Supporting the showroom team with day-to-day operations
• Maintaining a clean, tidy, and welcoming showroom environment
• Confirming showroom appointments with customers prior to arrival
• Providing refreshments to customers during appointments

To Be an Excellent Sales Advisor, You Will Need

• Excellent communication skills across phone, email, and face-to-face interactions
• Strong customer service and sales skills
• Excellent organisational skills with the ability to prioritise tasks effectively
• A proactive, hands-on approach within a fast-paced environment
• Confidence building rapport with customers
• Strong attention to detail and grammatical accuracy
• Experience working within a sales environment
• Experience using a CRM system
• Proficiency in Microsoft Office

Desirable

• Experience within the luxury goods market
• A passion for interiors and design
• Previous showroom experience

At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives.