Luxury Retirement Village Operations Leader

Audley Villages; Egham; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus

Company pension 5%

33 days’ holiday

Bupa Private Medical Insurance

50% discount on food and drinks

Guest suite staff rates

Learning and development opportunities

Employee discount portal

Healthcare Cash Plan

Refer a Friend bonus

Job summary

Audley Villages is seeking a confident General Manager to run one of its luxury retirement villages, responsible for operational performance, financial success and the exceptional experience for owners and guests. Reporting to the Area General Manager, you will lead Heads of Department across Hospitality, Leisure and Facilities, drive commercial results and work with Sales to support property sales.

This is a high-visibility role offering a superb working environment, strong leadership

Qualifications

• Experience in an operational management role within a luxury hospitality or premium residential environment.
• Strong commercial awareness with budgets, P&L and revenue growth experience.
• Proven leadership of large teams and Heads of Department.
• Customer-centric mindset with exceptional service standards.

Responsibilities

• Lead village team, coaching Heads of Department and a wider team to foster high performance.
• Take full accountability for the village P&L, budgets and cost control; identify revenue opportunities.
• Partner with Sales to support property sales and resale activity; ensure outstanding guest experience.
• Maintain high service standards across Hospitality, Leisure, Estate Management and village services.
• Build strong owner relationships and engage with feedback to improve experiences.
• Collaborate with Sales, Marketing and management to maximise property sales and engagement.
• Ensure safe, compliant and well-presented village operations.
• Oversee recruitment, performance, engagement, training and succession planning.
• Drive continuous improvement to enhance services and operations.

Skills

Operational leadership

Commercial awareness

Team leadership

Customer service

Communication

People development

Decision making

Cross-functional collaboration

Strategic thinking

Job description

Audley Villages is seeking a confident General Manager to run one of its luxury retirement villages, responsible for operational performance, financial success and the exceptional experience for owners and guests. Reporting to the Area General Manager, you will lead Heads of Department across Hospitality, Leisure and Facilities, drive commercial results and work with Sales to support property sales.

This is a high-visibility role offering a superb working environment, strong leadership