Luxury Retail Training Leader | Elevate Client Experience

Zachary Daniels; West End; On-site; GBP 60,000 - 80,000; Full time

Job summary

Zachary Daniels is seeking a Retail Training Manager to lead in-store training, develop capability, performance and client experience in a large luxury store. You will work closely with Store Leadership to identify learning needs and deliver development plans.

This hands-on role covers onboarding, coaching, leveraging CRM and clienteling, and measuring the impact of training across the store. Fluency in English and a passion for learning are essential.

Qualifications

• Proven experience in retail training and learning & development.
• Experience delivering in-store training and coaching.
• Strong understanding of client experience and CRM.
• Fluency in English.

Responsibilities

• Own the in-store training and development agenda, aligning learning priorities with business and store objectives.
• Partner with Store Leadership to identify capability gaps and develop targeted training action plans.
• Deliver engaging training sessions, coaching, shadowing, daily briefings and best-practice sharing across the store.
• Build and manage individual development and coaching plans, providing regular feedback and monitoring progress.
• Establish a strong culture of observation, feedback and coaching across all levels of the store.
• Lead onboarding and induction programmes for new starters, working with Head Office and Store Leadership.
• Champion digital learning tools and measure training impact on performance.

Job description

Zachary Daniels is seeking a Retail Training Manager to lead in-store training, develop capability, performance and client experience in a large luxury store. You will work closely with Store Leadership to identify learning needs and deliver development plans.

This hands-on role covers onboarding, coaching, leveraging CRM and clienteling, and measuring the impact of training across the store. Fluency in English and a passion for learning are essential.