Retail Training Manager

Zachary Daniels; West End; On-site; GBP 60,000 - 80,000; Full time

Job summary

Zachary Daniels is seeking a Retail Training Manager to lead in-store training, develop capability, performance and client experience in a large luxury store. You will work closely with Store Leadership to identify learning needs and deliver development plans.

This hands-on role covers onboarding, coaching, leveraging CRM and clienteling, and measuring the impact of training across the store. Fluency in English and a passion for learning are essential.

Qualifications

• Proven experience in retail training and learning & development.
• Experience delivering in-store training and coaching.
• Strong understanding of client experience and CRM.
• Fluency in English.

Responsibilities

• Own the in-store training and development agenda, aligning learning priorities with business and store objectives.
• Partner with Store Leadership to identify capability gaps and develop targeted training action plans.
• Deliver engaging training sessions, coaching, shadowing, daily briefings and best-practice sharing across the store.
• Build and manage individual development and coaching plans, providing regular feedback and monitoring progress.
• Establish a strong culture of observation, feedback and coaching across all levels of the store.
• Lead onboarding and induction programmes for new starters, working with Head Office and Store Leadership.
• Champion digital learning tools and measure training impact on performance.

Job description

Retail Training Manager - Luxury Retail

We are looking for an exceptional Retail Training Manager to join a prestigious luxury retail environment, playing a key role in developing the capability, performance and client experience of a large, high-profile store.

This is a highly visible, hands‑on training and development role, based in store and working closely with Store Leadership and the wider retail team. You will identify learning needs, build and deliver development plans, coach individuals and leaders, and ensure training translates into stronger performance and an exceptional client experience.

The Role

• Own the in-store training and development agenda, aligning learning priorities with business and store objectives.


• Partner with Store Leadership to identify capability gaps and develop targeted training action plans.


• Conduct training needs analysis using KPIs, performance data, observation, feedback and business priorities.


• Deliver engaging training sessions, coaching, shadowing, daily briefings and best‑practice sharing across the store.


• Build and manage individual development and coaching plans, providing regular feedback and monitoring progress.


• Establish a strong culture of observation, feedback and coaching across all levels of the store.


• Coach Store Leadership on effective people development and "Coach the Coach" techniques.


• Support the development of Client Advisors across selling skills, client experience, clienteling, CRM, styling, product knowledge, brand storytelling and high‑end products.


• Lead and coordinate onboarding and induction programmes for new starters, working closely with Head Office and Store Leadership.


• Partner with wider functions including CRM, Merchandising, Events and Retail to deliver relevant learning initiatives.


• Champion digital learning tools and encourage a culture of continuous self‑development.


• Monitor the effectiveness, retention and commercial impact of training, ensuring learning is embedded on the shop floor.


• Maintain a highly visible presence within the store, using real‑time observation and coaching to reinforce learning and improve performance.

About You

We are looking for an experienced training and learning professional who is passionate about developing people and has a strong understanding of customer-facing environments.

You may currently be a Retail Training Manager, Learning & Development Manager, Retail Trainer, Learning Partner, Training Business Partner or a similar training and development professional.

We are open to candidates from fashion and luxury retail as well as other retail, premium, hospitality, service or customer-focused environments. The most important factor is that you bring strong training and L&D expertise and understand how to translate learning into improved performance.

You will ideally bring:

• Proven experience in retail training, learning and development, coaching or people development.


• Experience designing and delivering training programmes and development plans.


• Strong experience in training needs analysis, identifying capability gaps and creating targeted learning solutions.


• A track record of coaching individuals and leaders and providing effective feedback.


• Experience working within a large, complex or high-volume customer-facing environment.


• Strong commercial awareness and an understanding of retail KPIs, particularly customer engagement, CRM, clienteling and conversion.


• The ability to use data and performance information to identify learning opportunities and measure the impact of training.


• A confident, engaging and credible communication style, with the ability to work with people at all levels.


• A highly hands‑on approach and the ability to build strong relationships on the shop floor.


• Strong organisational skills and the ability to manage multiple priorities.


• A genuine passion for learning, development and creating high-performing teams.


• Fluency in English.

The Opportunity

This is an exciting opportunity for a passionate training professional to take ownership of the learning and development agenda within a large and prestigious luxury retail store.

You will work closely with senior Store Leadership and have a genuine opportunity to influence capability, performance and client experience across a significant team.

If you are a Retail Training Manager, L&D professional or experienced trainer who thrives on coaching, developing people and turning learning into measurable performance, we'd love to hear from you.

Zachary Daniels is acting as an employment business in relation to this vacancy.

BBBH37112