Luxury Retail Supervisor — Drive Premier Store Experience

PVH Corp.; Wembley; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Supervisor at Tommy Hilfiger within PVH Corp. stores is a key leadership role, guiding the shop floor with energy and a customer-centric mindset to deliver premium service and strong sales results.

You will manage team performance, merchandising execution, and daily operations, participate in management forums, and coach colleagues to uphold brand standards and nurture a high-performing store environment.

Qualifications

• You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to build relationships with ease.
• You’ll be a team player who recognises and celebrates the contributions and achievements of others.
• You’ll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You’ll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

Responsibilities

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Skills

Leadership experience

People management

Communication skills

Team player

Feedback & coaching

Adaptability

Energetic presence

Can-do attitude

Job description

The Supervisor at Tommy Hilfiger within PVH Corp. stores is a key leadership role, guiding the shop floor with energy and a customer-centric mindset to deliver premium service and strong sales results.

You will manage team performance, merchandising execution, and daily operations, participate in management forums, and coach colleagues to uphold brand standards and nurture a high-performing store environment.