Luxury Retail Sales Supervisor - Clienteling Lead

rag & bone, Inc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Wellness benefits

Job summary

rag & bone is seeking a Sales Supervisor to lead a luxury retail team. You will model high standards of clienteling, service, and product knowledge while driving sales and maintaining brand integrity on the sales floor.

The role requires strong leadership, the ability to coach staff, and a commitment to delivering exceptional client experiences in a fast-paced environment. Weekend and holiday availability is expected.

Qualifications

• 2+ years of retail experience in a client-centric sales environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening/closing responsibilities.
• Ability to work 40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Provide best-in-class customer service and clienteling on the floor.
• Meet store and metric goals.
• Grow and manage clientele.
• Maintain product knowledge and share with staff.
• Encourage team selling and cross-sell.
• Align with rag & bone brand philosophy.
• Coordinate with Visual Merchandising on floor sets as needed.
• Open and close store daily per guidelines.
• Keep up-to-date on policy and procedures.
• Support inventory control and shrink reduction efforts.
• Process Point of Sale transactions accurately.
• Represent rag & bone values consistently.
• Diffuse conflicts and escalate when needed.
• Support in communicating business results.
• Foster a positive, client-centric store atmosphere.

Skills

Clienteling

Sales goals achievement

Team motivation

Opening/closing

Retail leadership

Job description

rag & bone is seeking a Sales Supervisor to lead a luxury retail team. You will model high standards of clienteling, service, and product knowledge while driving sales and maintaining brand integrity on the sales floor.

The role requires strong leadership, the ability to coach staff, and a commitment to delivering exceptional client experiences in a fast-paced environment. Weekend and holiday availability is expected.