Sales Supervisor - Sloane Square

Rag & Bone; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Wellness benefits

Job summary

rag & bone is seeking a Sales Supervisor to lead a luxury retail team. You will model high standards of clienteling, service, and product knowledge while driving sales and maintaining brand integrity on the sales floor.

The role requires strong leadership, the ability to coach staff, and a commitment to delivering exceptional client experiences in a fast-paced environment. Weekend and holiday availability is expected.

Qualifications

• 2+ years of retail experience in a client-centric sales environment.
• Background in contemporary, premium, or luxury retail preferred.
• Proven ability to meet or exceed individual and team sales goals.
• Experience with clienteling and building long-term customer relationships.
• Ability to motivate, coach, and influence team members to achieve sales and service goals.
• Experience supporting daily floor leadership, including opening/closing responsibilities.
• Ability to work 40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Provide best-in-class customer service and clienteling on the floor.
• Meet store and metric goals.
• Grow and manage clientele.
• Maintain product knowledge and share with staff.
• Encourage team selling and cross-sell.
• Align with rag & bone brand philosophy.
• Coordinate with Visual Merchandising on floor sets as needed.
• Open and close store daily per guidelines.
• Keep up-to-date on policy and procedures.
• Support inventory control and shrink reduction efforts.
• Process Point of Sale transactions accurately.
• Represent rag & bone values consistently.
• Diffuse conflicts and escalate when needed.
• Support in communicating business results.
• Foster a positive, client-centric store atmosphere.

Skills

Clienteling

Sales goals achievement

Team motivation

Opening/closing

Retail leadership

Job description

Sales Supervisor, Full-time

About rag & bone

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Job Summary:

The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Responsibilities:

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognise opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client-centric environment
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements:

• 2+ years of retail experience in a client centric, sales environment
• Background in contemporary, premium, or luxury retail preferred
• Proven ability to meet or exceed individual and team sales goals
• Experience with clienteling and building long-term customer relationships
• Ability to motivate, coach, and influence team members to achieve sales and service goals
• Experience supporting daily floor leadership, including opening/closing responsibilities
• Ability to work 40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Rules we live by

• Be a Good Human | Be original, be authentic.
• Have No Fear | Innovate and solve problems
• Own Every Decision | Work together and get results
• Quality Matters | Not only with product, but we see it in our people
• Make Shit Happen | Be disciplined, be competitive

Stand for diversity, equitability & inclusivity

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• Membership to Calm and access to other wellness benefits