Luxury Retail Sales Advisor – Brand Storyteller

Swarovski Group; Cannock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus scheme

60% staff discount off RRP

30% off Swarovski Created Diamonds

Enhanced holiday entitlement

Volunteer day (paid) per year

Staff referral bonus up to £250

Season Ticket Loan

Online benefits platform with retail,餐

Job summary

Swarovski is seeking a Sales Consultant in Cannock to deliver outstanding customer service and share the story behind our fashion and design pieces. You will build lasting relationships, promote loyalty programs, and work with a vibrant team to hit sales targets while maintaining an engaging store environment.

You will stay informed about Swarovski products, use retail technology, and bring creativity to the team.

Qualifications

• Excellent and proven customer service skills.
• Ability to tell compelling brand stories to connect with customers.
• Strong team collaboration and communication.
• Comfortable using retail technology and digital tools.
• Commercial mindset with focus on meeting sales goals.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and lasting relationships, promoting loyalty programs.
• Achieve individual and team sales goals, taking accountability for results.
• Collaborate with team to maintain a welcoming, organized store environment.
• Stay up to date with brand products, using digital tools to enhance the customer experience.

Skills

Customer service

Storytelling

Team player

Digital tools

Commercial mindset

Job description

Swarovski is seeking a Sales Consultant in Cannock to deliver outstanding customer service and share the story behind our fashion and design pieces. You will build lasting relationships, promote loyalty programs, and work with a vibrant team to hit sales targets while maintaining an engaging store environment.

You will stay informed about Swarovski products, use retail technology, and bring creativity to the team.