Luxury Brand Experience Lead

The Bicester Collection; Bicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Canada Goose in the United Kingdom seeks a Brand Ambassador of Experience to create engaging customer journeys that embody Canadian warmth and luxury hospitality. You will drive conversion through strategic selling, maintain premium visual merchandising, and resolve issues with a customer-centric approach.

The role emphasizes collaboration, education initiatives, and contributing to a positive store environment while upholding Canada Goose values and delivering exceptional guest experiences.

Qualifications

• Deliver superior customer service journeys reflecting luxury brand standards.
• Demonstrate selling behaviours to drive conversions and units per transaction.
• Maintain exceptional visual merchandising aligned with a luxury lifestyle brand.
• Investigate issues and develop customer-centric solutions.

Responsibilities

• Create engaging customer journeys reflective of Canada Goose culture.
• Foster inclusive store environment and participate in team initiatives.
• Execute operating standards and manage stockroom and register systems.
• Support in inventory processes and weekly cycle counts.
• Maintain store cleanliness and use of store tools and platforms.

Skills

Customer service

Sales

Visual merchandising

Communication

Teamwork

Microsoft Word

Microsoft Excel

Tools

Word

Excel

Job description

Canada Goose in the United Kingdom seeks a Brand Ambassador of Experience to create engaging customer journeys that embody Canadian warmth and luxury hospitality. You will drive conversion through strategic selling, maintain premium visual merchandising, and resolve issues with a customer-centric approach.

The role emphasizes collaboration, education initiatives, and contributing to a positive store environment while upholding Canada Goose values and delivering exceptional guest experiences.