Luxury Retail Client Advisor

MAPPIN & WEBB; York and North Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Employee Assistance Programme

Birthday Off

Generous Discount Scheme

Enhanced Maternity Pay

Share Save Scheme

Job summary

Mappin & Webb is seeking Sales Consultants to join our luxury showroom teams in the UK. You will engage with clients, understand their needs, and deliver an exceptional shopping experience while representing a heritage brand known for craftsmanship and service.

In this role you will continually deepen product knowledge, contribute to team targets, and thrive in a collaborative, client-focused environment that values expertise and approachability.

Qualifications

• Must have a positive, can-do attitude and passion for delivering exceptional client experience.
• Experience in a consultative retail environment is preferred.
• Motivated to reach and exceed targets in a fast-paced showroom setting.
• Willingness to learn and build on retail and product knowledge.
• Flexible team player who goes the extra mile to help clients.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver exceptional client experience in a luxury showroom environment.
• Develop and continually expand product knowledge to advise clients confidently.
• Meet and strive to exceed personal and team sales targets.
• Build lasting relationships with clients to drive repeat business.
• Represent the brand with confidence and deep product understanding.

Skills

Positive attitude

Exceptional client experience

Consultative retail experience

Target-driven

Retail product knowledge

Team player

Job description

Mappin & Webb is seeking Sales Consultants to join our luxury showroom teams in the UK. You will engage with clients, understand their needs, and deliver an exceptional shopping experience while representing a heritage brand known for craftsmanship and service.

In this role you will continually deepen product knowledge, contribute to team targets, and thrive in a collaborative, client-focused environment that values expertise and approachability.