Cashier

Hermès; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hermès in London is seeking a retail cashier/till operator to support the sales team and deliver exceptional client service at the point of sale. You will ensure accurate transactions, CRM entries and correct client verification, while maintaining the till area and stock levels.

The role requires experience in luxury retail, strong IT skills for EPOS and CRM systems, and the ability to work as part of a team to achieve store targets with professionalism.

Qualifications

• Experience in a luxury retail environment.
• Proven experience in a client experience role with exceptional service.
• Good IT skills and ability to learn new applications quickly.
• Organised, flexible and reliable with strong composure under pressure.

Responsibilities

• Organise till area to be clean, tidy and stocked for sales.
• Ensure accurate processing at the till with prices, codes and payments.
• Record new customers in CRM and link sales correctly to customers.
• Open and close till, perform banking and cash reconciliation.
• Ensure Cegid reporting is accurate and deadlines are met.
• Maintain documentation related to responsibilities and reporting.
• Communicate sales and cash control issues with line/store manager.
• Support IT admin to improve Cegid reporting and fixes.

Skills

Luxury retail experience

Client service excellence

Strong communication

IT proficiency

Tools

EPOS system

Lotus Notes

Microsoft Office

Windows OS

Job description

Role Mission

To provide exceptional service to our clients and to support the sales team in accommodating all client requests at the point of sale, in accordance with Hermès rules and regulations.

To produce work of high quality, ensuring the accuracy of all transactions (including receipts, CRM, correct coding, payments and client verification).

Till Management

• Organise and ensure the till area is clean, tidy and adequately stocked up at all times to support the sales team (e.g. bags, boxes, note cards, ribbon, stationery etc).
• Ensure merchandise is handled with care and consideration.
• Ensure accurate processing at the point of sale, including correct prices, code references, payments and customer details.
• Ensure that sales are linked through to the accurate customer and that new customers are recorded onto EUDO.
• Be responsible for opening and closing the till including: (1) previous day's banking and reconciliation, (2) end of day cashing up and reconciliation and (3) preparing cash for deposit and safe storage.
• Ensure Cegid reporting is accurate and reported to head office by deadlines.
• Manage the processing and filing of all documentation relating to your responsibilities.
• Communicate all sales and cash control issues with your line manager and/or store manager.
• Work closely with the store administrator to follow up on negative stock from sales processing.

Customer Service & Communication

• Consistently provide high levels of service to clients that directly mirror the expectations of all Hermès employees. This includes prompt and friendly greeting, offering to assist and answer questions.
• To be able to convey the Hermès culture and values and to handle difficult situations with grace, compassion and composure.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Participate in store meetings and actively contribute to achieving the store’s target and represent a positive approach as a team.
• Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.
• Develop and maintain good and constant communication with your line manager and/or store manager.
• Respect your team and the customer by being articulate, immaculate, and punctual at all times

Training

• Train any new members of staff to be able to use the till and to make sure that the point of sale operates well during any cashier absence.
• Successfully complete and participate in any training provided.

Other

• Support the sales team by providing information on stock searches.
• Work closely with the IT Administrator at head office to assist in reporting and improving any Cegid issues.
• Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès
• Ensure absolute confidentiality of the Company's commercial activities and internal affairs at all time

About you

• Previous experience working in a luxury retail environment
• Proven experience in a client experience role, offering exceptional service
• Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc and the ability to learn new application skills quickly and efficiently
• Organised, flexible and reliable
• Excellent communication skills
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure

#LI-ZM1A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.