Luxury Retail Assistant Manager — Uncapped Commission

Diamond Factory; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission and rewards

20 days' holiday plus eight bank-hols,

Private healthcare

24-hour Employee Assistance Programme

Company discount

Job summary

Diamonds Factory in Norwich is seeking an experienced Assistant Store Manager to join our luxury jewellery team. You will work closely with the Store Manager to lead the sales floor, motivate the team, and ensure every customer feels welcomed and valued while delivering outstanding service.

You will prioritise achieving sales targets, coaching colleagues, and maintaining a spectacular store environment. This hands-on role requires a passion for luxury retail, strong communication, and a polished

Qualifications

• At least two years' experience in luxury retail, ideally within jewellery.
• Proven track record of meeting or exceeding sales targets.
• Ability to coach and develop a busy sales team.
• Strong communication, attention to detail and personal style.

Responsibilities

• Support, coach and motivate the sales team
• Help colleagues achieve and exceed their individual targets
• Create a positive, encouraging and professional store environment
• Build genuine relationships with customers
• Listen carefully and guide customers through important purchases
• Share your product knowledge with the wider team
• Help improve consultative selling and customer service standards
• Support the Store Manager with sales plans and daily operations
• Handle customer queries and escalations with confidence
• Represent the Diamonds Factory brand with professionalism and style

Skills

Luxury retail

Team leadership

Sales targets

Customer service

Job description

Diamonds Factory in Norwich is seeking an experienced Assistant Store Manager to join our luxury jewellery team. You will work closely with the Store Manager to lead the sales floor, motivate the team, and ensure every customer feels welcomed and valued while delivering outstanding service.

You will prioritise achieving sales targets, coaching colleagues, and maintaining a spectacular store environment. This hands-on role requires a passion for luxury retail, strong communication, and a polished