Luxury Resort Reservations Specialist

Trump Turnberry - Resort Sales; Girvan; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidised staff accommodation

Staff meals on duty

Trump Turnberry Friends & Family rates

Discounts at F&B outlets and Golf Shop

Spa, Gym and Golf facilities access

Trump properties associates & friends/

Uniforms provided and laundered

Employee Assistance Programme

Ongoing training and development

Descripción de la vacante

Trump Turnberry - Resort Sales is seeking a friendly luxury reservations advisor to deliver efficient responses to enquiries and design tailored guest experiences, promoting all resort facilities to maximize revenue. You will handle high volumes from phone and email, prepare personalized quotes, record details in booking systems, and upsell services while building guest loyalty.

Excellent communication, attention to detail, and a customer-first approach are essential; prior hotel sales

Formación

• Attention to detail and ability to multitask in a fast paced environment.
• Must be able to communicate clearly in written and spoken English.
• Strong customer service orientation and passenger service focus.
• Good mathematical skills are required.

Responsabilidades

• Respond to inbound telephone and email enquiries promptly per SOP.
• Handle high volumes of sales enquiries from travel sources (phone, email, agencies, third party sites).
• Prepare detailed personalized sales quotes for each enquiry in a professional manner.
• Record all reservation details in booking systems for rooms, golf, spa, dining and transport.
• Input rate codes, market codes, and guest information accurately in systems.
• Coordinate post-booking changes and handover to Front Office before arrival.
• Maximize revenues with upselling across resort facilities.
• Promote Trump Card privileges to build brand loyalty.
• Maintain and update guest profiles with accurate information.
• Promote hotel facilities and services, including Forbes standards.

Conocimientos

Attention to detail

multitask handling

Communication skills

Mathematical ability

Herramientas

Google Docs

Google Sheets

E-mail

Descripción del empleo

Trump Turnberry - Resort Sales is seeking a friendly luxury reservations advisor to deliver efficient responses to enquiries and design tailored guest experiences, promoting all resort facilities to maximize revenue. You will handle high volumes from phone and email, prepare personalized quotes, record details in booking systems, and upsell services while building guest loyalty.

Excellent communication, attention to detail, and a customer-first approach are essential; prior hotel sales