Luxury Resort Leader — Guest Experience & Growth

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 120,000 - 160,000; Full time

Job summary

Fairmont Cheshire, The Mere, a five‑star luxury resort, seeks a visionary General Manager to lead operations, guest experience, and brand stewardship. You will champion service excellence and drive the resort’s strategic agenda in alignment with ownership.

Partner with Owners and the Community to maximise revenue, develop people, and uphold the highest standards of quality and hospitality. Excellent leadership, financial acumen, and fluency in English are essential.

Qualifications

• Prior experience in a luxury hotel General Manager position.
• Experience managing resorts.
• Fluent in English.

Responsibilities

• Lead luxury hotel operations with a hands-on, entrepreneurial approach.
• Engage with Owners and the Community to strategise revenue enhancements.
• Set strategic direction and communicate goals with ownership.
• Drive guest experience excellence and staff development.
• Foster positive owner relations and a strong service culture.

Skills

Visionary leadership

Stakeholder management

Strategic thinking

Communication

People development

Revenue growth

Education

Professional qualifications

Job description

Fairmont Cheshire, The Mere, a five‑star luxury resort, seeks a visionary General Manager to lead operations, guest experience, and brand stewardship. You will champion service excellence and drive the resort’s strategic agenda in alignment with ownership.

Partner with Owners and the Community to maximise revenue, develop people, and uphold the highest standards of quality and hospitality. Excellent leadership, financial acumen, and fluency in English are essential.