Lead On-site Spa & Wellness Director

AccorHotel; Knutsford; On-site; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Exclusive hotel discounts

Staff restaurant

Training & development

Pension scheme

28 days holiday

Job summary

Fairmont Cheshire, The Mere in Knutsford, Cheshire, England seeks a Spa & Wellness Director to elevate the spa experience through visionary leadership, operational excellence, and a deep passion for wellbeing.

You will lead the spa, fitness and wellness teams, ensure rigorous health and safety compliance, manage budgets and P&L, drive guest satisfaction, and build memorable wellness journeys that reflect Fairmont’s luxury heritage.

Qualifications

• 5+ years of leadership experience in a luxury spa or wellness operation.
• Proven success in managing teams, financial performance and guest satisfaction.
• Experience within a hotel or integrated resort environment preferred.

Responsibilities

• Uphold and deliver the Fairmont Spa brand promise, ensuring exceptional standards of service, cleanliness, maintenance, and ambiance.
• Oversee all daily operations, ensuring seamless coordination across Spa, Fitness, and Wellness areas.
• Lead the team to provide warm, personalized, and intuitive service aligned with Fairmont’s luxury values.
• Ensure full compliance with Fairmont Spa SOPs, health and safety regulations, and Accor policies.
• Address guest feedback promptly and effectively, ensuring service recovery and complete satisfaction.
• Maintain all facilities, furnishings, and equipment to the highest standards of presentation and functionality.
• Ensure effective scheduling, payroll control, and workforce planning.
• Act as a visible leader within the spa, modelling professionalism, service excellence, and brand pride.
• Develop and implement the annual Spa & Wellness Business Plan aligned with hotel objectives and brand strategy.
• Establish, monitor, and review monthly goals and action plans to achieve revenue, guest satisfaction, and operational targets.
• Identify opportunities for innovation in services, products, and wellness programming.
• Collaborate cross-functionally to integrate wellness experiences throughout the guest journey.
• Stay informed on global and regional wellness trends to ensure Fairmont Spa remains a market leader.
• Act as an ambassador of Fairmont Spa, building strong relationships with guests, members, and VIP clientele.
• Personally engage with guests to curate memorable and personalized wellness journeys.
• Partner with Marketing & Communications to promote spa offerings through campaigns, events, and collaborations.
• Host VIP visits, media engagements, and wellness events that reflect Fairmont’s prestige.
• Regularly review and refresh the treatment menu, incorporating local influences and global best practices.
• Manage the Spa & Wellness P&L with a strong focus on profitability, cost control, and sustainable revenue growth.
• Prepare budgets, forecasts, and performance reports in collaboration with Finance and the General Manager.
• Drive treatment and retail revenue through pricing strategies, yield management, and targeted sales initiatives.
• Monitor key financial and operational metrics, taking proactive corrective action as required.
• Ensure purchasing efficiency and accurate inventory management in line with company guidelines.
• Identify, develop, and retain internal talent to support long-term organisational success.
• Participate in succession planning by identifying high‑potential colleagues and supporting development pathways.
• Recruit, onboard, and develop a passionate and skilled team aligned with Fairmont’s culture and values.
• Ensure continuous learning through structured training, coaching, mentorship, and professional certification.
• Conduct regular performance reviews and development discussions.
• Foster a respectful, inclusive, and well-being-focused team culture.
• Recognise and celebrate achievements to drive engagement and motivation.

Skills

Leadership

Financial management

Guest relations

Strategic planning

Communication

Wellness trends

Education

Spa management degree

Wellness qualification

Tools

Spa management software

Job description

Fairmont Cheshire, The Mere in Knutsford, Cheshire, England seeks a Spa & Wellness Director to elevate the spa experience through visionary leadership, operational excellence, and a deep passion for wellbeing.

You will lead the spa, fitness and wellness teams, ensure rigorous health and safety compliance, manage budgets and P&L, drive guest satisfaction, and build memorable wellness journeys that reflect Fairmont’s luxury heritage.