Luxury Resort General Manager: Vision, Service & Growth

Fairmont; Knutsford; On-site; GBP 120,000 - 150,000; Full time

Job summary

Fairmont Cheshire, The Mere, seeks a General Manager to lead a five-star luxury resort, shaping strategy and guest experience at a premier Cheshire property. You will drive profitability, oversee operations, and nurture a high-performing team while maintaining exceptional service standards befitting a world-class brand.

The role requires strong leadership, ownership relations, and a track record in luxury hospitality, with a focus on innovation, quality, and guest satisfaction across all

Qualifications

• Prior experience in a luxury hotel General Manager position.
• Experience managing resorts.
• Strong educational background with professional qualifications and a continuous learning mindset.
• Proven track record of building a strong service, and quality culture.
• Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
• Experience in managing owner relations.
• Demonstrated leadership, organizational, and interpersonal skills.
• Strategic thinker with excellent communication and presentation skills.
• Displays a strong entrepreneurial spirit
• Bottom-line oriented with a focus on quality guest service and team-building.
• Creative and innovative mindset.
• Ability to collaborate and work in a fast-paced environment.
• Excellent sense of prioritization and time management.
• Professional demeanor and strategic orientation.
• Engaging, friendly, and charismatic with a natural ability to connect with guests.
• Passionate about creating memorable experiences for guests
• Ambassador of the cultural and social community

Responsibilities

• Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
• Demonstrate explicit knowledge and awareness of company standards as an integral role model.
• Build quality relationships with the management team
• Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.
• Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
• Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
• Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
• Recognize and appreciate the contributions and well-being of colleagues.
• Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
• Maintain product and service quality standards by conducting ongoing evaluations.
• Handle VIP Guests and understand international protocols for government officials and royalty.
• Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.
• Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel’s assets.
• Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
• Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
• Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
• Recognize and reward outstanding performance, cultivating an atmosphere of achievement and recognition.
• Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
• Encourage individuals to take on challenging assignments and stretch their capabilities.
• Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
• Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
• As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.
• Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
• Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
• Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
• Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.
• Lead with passion and integrity, motivate and inspire others to achieve their best.
• Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
• Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
• Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
• Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
• Champions a "speak-up" culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
• Convince others, negotiate, debate, and find win-win solutions.

Skills

Leadership

Revenue management

Luxury hospitality

Stakeholder relations

People development

Strategic thinking

Sales and marketing

Entrepreneurship

Job description

Fairmont Cheshire, The Mere, seeks a General Manager to lead a five-star luxury resort, shaping strategy and guest experience at a premier Cheshire property. You will drive profitability, oversee operations, and nurture a high-performing team while maintaining exceptional service standards befitting a world-class brand.

The role requires strong leadership, ownership relations, and a track record in luxury hospitality, with a focus on innovation, quality, and guest satisfaction across all