Guest Experience & Reservations Executive

Heckfield Place; Hook; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary 28k

Tronc bonus

Holiday allowance

Healthcare

Employee assistance programme

Life assurance

F&B discount

Staff meals

Recognition scheme

Recruitment bonus

Annual parties

New baby gift

Job summary

Heckfield Place is seeking a Reservations Executive to join our dedicated Reservations team. The role covers managing bookings for the Estate, including all on- and off-site experiences, and coordinating guest transfers from enquiry to departure.

Exceptional attention to detail and refined guest service are essential, with proficiency in reservation systems and prompt handling of enquiries. Weekend and holiday flexibility is required.

Qualifications

• Exceptional attention to detail and guest-focused service.
• Excellent written and verbal communication skills.
• Experience using reservation systems and managing bookings.
• Ability to respond promptly to enquiries and maintain accuracy.

Responsibilities

• Deliver an efficient, courteous reservations journey at all times.
• Take ownership of the guest journey from first contact through arrival and departure.
• Respond to telephone and email enquiries within 2 hours.
• Initiate pre-arrival contact to confirm arrangements and activities 72 hours prior.
• Manage reservations for bedrooms, spa, restaurants, private events and experiences.
• Maintain accurate guest profiles with preferences and feedback.
• Coordinate all guest activities and experiences on and off property.
• Demonstrate flexibility to work weekends and public holidays.

Skills

Reservation systems

Guest service

Attention to detail

Phone & email enquiries

Job description

Heckfield Place is seeking a Reservations Executive to join our dedicated Reservations team. The role covers managing bookings for the Estate, including all on- and off-site experiences, and coordinating guest transfers from enquiry to departure.

Exceptional attention to detail and refined guest service are essential, with proficiency in reservation systems and prompt handling of enquiries. Weekend and holiday flexibility is required.