Luxury Pastry Studio Lead & Menu Innovator

Raffles; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution

Enhanced sick pay

Life Assurance 1x salary

Employee assistance program

Season ticket loans

Discounted rates at Accor outlets

Job summary

Raffles is seeking a Pastry Kitchen Lead at our London OWO property to drive production, cost control and seasonal menu development. You will mentor junior staff, train the team and work closely with F&B to ensure ultra-luxury service and consistent quality.

The role demands strong leadership, precise communication and a passion for delivering exceptional pastry experiences across all outlets within a 24h operation mindset.

Qualifications

• Recent experience within a multi outlet venue or 5-star hotel.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Enthusiasm and commitment to delivering the best service.
• Able to work with and lead a team.
• Detail-oriented and consistent.
• Proven track record under pressure with high service levels.
• Exceptional communication and customer service skills.

Responsibilities

• Create, update and cost department standards, recipes and menu engineering.
• Maintain pastry kitchen operations, production and service.
• Train and manage pastry staff with regular appraisals.
• Communicate clearly with staff and guests.
• Collaborate with front-of-house and beverage teams.
• Control stock, ordering and supplier liaison.
• Lead development of dishes for all outlets and seasonal menus.
• Ensure correct storage, labeling and stock rotation.
• Maintain discipline and mentor junior staff; participate in projects.
• Support the hotel’s luxury service standards and compliance.

Skills

Multi outlet venue

5-star hotel

Market knowledge

F&B knowledge

Team leadership

Detail oriented

Communication

Time management

Job description

Raffles is seeking a Pastry Kitchen Lead at our London OWO property to drive production, cost control and seasonal menu development. You will mentor junior staff, train the team and work closely with F&B to ensure ultra-luxury service and consistent quality.

The role demands strong leadership, precise communication and a passion for delivering exceptional pastry experiences across all outlets within a 24h operation mindset.