Luxury Partnerships Operations Coordinator

Quintessentially; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive annual leave

Birthday Allowance

Pension Scheme

Life Assurance

Free food & drink in the office

Cycle to work scheme

Season Ticket Loans

Discounts with retailers

Job summary

Quintessentially is seeking a driven Partner Office Co-Ordinator to support department heads and key stakeholders within the Partner Office network. The role focuses on running efficient Partner Office operations, driving performance, and ensuring accurate records and reporting.

You will coordinate cross-functional activities, manage onboarding for new starters, and contribute to strategic projects while maintaining high standards of service for a discerning clientele.

Qualifications

• Excellent written & oral communication in English.
• Creative problem solving and organisational skills with meticulous attention to detail.
• Confident, calm and courteous under pressure while meeting deadlines.
• Mature, dedicated with a strong drive to achieve results.
• Analytical mindset and ability to identify growth opportunities in account performance.
• Strategic planner and confident decision maker.
• Ability to prioritise work, meet deadlines and communicate under pressure.
• Outstanding project management, IT & CRM systems skills.

Responsibilities

• Schedule and attend regular catch ups with Partner Offices to discuss day-to-day performance, identify issues, implement fixes, maximise sales opportunities and assign responsibilities.
• Take and circulate notes and actions; follow up with delivery and update records.
• Support Partner Offices by sending information/documents and providing information, advice, and introductions to stakeholders; follow up to ensure resolution.
• Admin tasks including ownership of Partner Office records, quarterly headcount, up-to-date business addresses, contract and notes filing on Sharepoint, and maintenance of the Partner Office Management Manual; liaise with Hubs to keep lists updated.
• Support with reporting and analysis of Private & Corporate sales using existing data; assist IMD and Finance with revenue inflow/outflow tracking and PO completions of Revenue reports and churn data; improve dashboards with Reporting team.
• Review materials created by others in the Dept. & PO network and suggest improvements.
• Assist with annual projects such as PO SWOT Analysis and compiling performance statistics.
• Arrange and attend visits to/from Partner Offices to support local operation and sales requirements including planning agendas.
• Coordinate with Training & Quality to onboard new starters in the PO network and connect them with key colleagues; schedule introduction calls.

Skills

Communication

Problem solving

Organisational skills

Calm under pressure

Project management

CRM systems

Job description

Quintessentially is seeking a driven Partner Office Co-Ordinator to support department heads and key stakeholders within the Partner Office network. The role focuses on running efficient Partner Office operations, driving performance, and ensuring accurate records and reporting.

You will coordinate cross-functional activities, manage onboarding for new starters, and contribute to strategic projects while maintaining high standards of service for a discerning clientele.