Luxury Night Operations Lead

The Montcalm at the Brewery London City; Greater London; On-site; GBP 25,000 - 33,000; Full time

Job summary

The Montcalm at the Brewery London City is seeking a Night Supervisor to support the Night Manager during overnight shifts, ensuring seamless operations, exceptional guest experiences, and rigorous safety standards. You will lead the night team, handle check-ins, audits, and billing, and coordinate handovers with day teams.

Ideal candidates have 2–3 years in luxury hotels, strong leadership, and fluency in English;Opera, PMS, and POS are preferred.

Qualifications

• Bachelor's degree in hospitality management preferred.
• 2-3 years supervisory experience in luxury hotels; night shift desirable.
• Strong leadership and team management abilities.
• Proficiency in hotel systems (Opera, PMS, POS).
• Excellent customer service, organisational, and problem-solving skills.
• High attention to detail and commitment to luxury standards.
• Professional appearance and discretion under pressure.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Assist the Night Manager in managing hotel operations during overnight shifts.
• Lead team briefings, assign tasks, and monitor service delivery.
• Supervise front desk operations, including check-in/out, reservations, and billing.
• Conduct nightly audits, reconcile payments, and prepare reports.
• Carry out property inspections, ensuring cleanliness, safety, and maintenance standards.
• Handle guest complaints and requests with professionalism and discretion.
• Ensure compliance with fire, health, and safety regulations.
• Liaise with other departments for smooth handovers and transitions between shifts.

Skills

Leadership

Guest experience

Operational management

Safety & risk

Education

Bachelor's degree in hospitality management

Tools

Opera

PMS

POS

Job description

The Montcalm at the Brewery London City is seeking a Night Supervisor to support the Night Manager during overnight shifts, ensuring seamless operations, exceptional guest experiences, and rigorous safety standards. You will lead the night team, handle check-ins, audits, and billing, and coordinate handovers with day teams.

Ideal candidates have 2–3 years in luxury hotels, strong leadership, and fluency in English;Opera, PMS, and POS are preferred.