Luxury Hotel Receptionist & Guest Concierge (London)

The Guardsman Hotel; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hotel discounts

Holiday entitlement

Retail discounts

Employee assistance line

Wagestream access

Free stay after 1 year

Referral bonus

Job summary

The Guardsman Hotel in London is seeking a Receptionist to join the team. You will provide courteous and efficient service to guests, greet them warmly, and act as an ambassador for top-tier service in a fast-paced environment.

You’ll be part of a busy front desk, reporting to the Reception Manager, with duties spanning guest inquiries, check-in/check-out support, and maintaining high standards of service throughout shifts.

Qualifications

• Provide courteous and efficient service to all guests.
• Greet guests warmly and be an ambassador for excellent service.
• Be part of a busy, hardworking front desk team.

Responsibilities

• Be totally guest focused by delivering excellent customer service with a friendly and informed approach.
• Greet guests in a warm, friendly manner and handle requests face-to-face or by telephone.
• Work in a busy team environment and continually learn and develop.

Skills

Guest service

Communication

Telephone etiquette

Job description

The Guardsman Hotel in London is seeking a Receptionist to join the team. You will provide courteous and efficient service to guests, greet them warmly, and act as an ambassador for top-tier service in a fast-paced environment.

You’ll be part of a busy front desk, reporting to the Reception Manager, with duties spanning guest inquiries, check-in/check-out support, and maintaining high standards of service throughout shifts.