Luxury Hotel Operations Manager – London

Axiom Hospitality Limited; Greater London; Hybride; GBP 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Holiday allowance 28-33 days

Retail & F&B discounts

Employee assistance line

Wagestream pay access

Complimentary stayover after 1 year

Referral bonuses £250 per hire

Free meals on shift

Service awards

Résumé du poste

The Guardsman, a luxury hotel in St. James's, London, is seeking an Operations Manager to lead the hotel operations team and drive guest satisfaction from check-in through check-out. You will ensure high standards, excellent service, and brand compliance across all departments.

You will collaborate closely with the General Manager and franchise team to maximise occupancy, manage budgets, and develop staff to deliver exceptional guest experiences in a luxury setting.

Qualifications

• A natural host with a focus on guest experience and arrival experience.
• Previous experience as an Operations Manager or Front Office Manager (step-up ready).
• Maximise room occupancy at best rates and promote hotel services using up-selling techniques.
• Set departmental objectives, work schedules, budgets, and procedures.
• Maintain team appearance, standards and performance with emphasis on training.

Responsabilités

• Lead the hotel operations team to oversee all aspects of running The Guardsman, ensuring brand standards are delivered and guest expectations are exceeded from check-in to check-out.
• Drive revenue and ensure that brand standards are met across the hotel.
• Maintain clear communication with Axiom Hospitality and the franchise team.

Connaissances

Leadership

Front Office Mgmt

Upselling skills

Budgets & Policies

Staff Training

Food Hygiene

Description du poste

The Guardsman, a luxury hotel in St. James's, London, is seeking an Operations Manager to lead the hotel operations team and drive guest satisfaction from check-in through check-out. You will ensure high standards, excellent service, and brand compliance across all departments.

You will collaborate closely with the General Manager and franchise team to maximise occupancy, manage budgets, and develop staff to deliver exceptional guest experiences in a luxury setting.