Five-Star Housekeeping Supervisor

The Montcalm Mayfair; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Montcalm Mayfair is seeking a Housekeeping Supervisor to support the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation and service across guest rooms, public areas and back-of-house spaces.

With a hands-on leadership style, you will supervise daily operations, allocate tasks, conduct inspections and motivate staff to deliver a luxury guest journey while upholding Montcalm Collection's reputation.

Qualifications

• Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and Microsoft Office Suite.

Responsibilities

• Supervise daily housekeeping operations, ensuring areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area inspections and address deficiencies.
• Allocate tasks and monitor workload for efficient staff resources.
• Ensure departure rooms are prioritised to support smooth check-ins.
• Oversee staff grooming, presentation and professional standards.
• Support training, development and performance evaluation of team members.
• Handle guest requests and complaints promptly and professionally.
• Collaborate with Front Office regarding room moves and special requests.
• Monitor supplies of linens, amenities, and cleaning products; assist with stock control.
• Maintain records of room status, lost & found items and housekeeping activities.
• Support onboarding and delivery of safety and operational training.
• Foster teamwork, accountability and continuous improvement.

Skills

Leadership

Team motivation

Guest experience focus

Communication

Attention to detail

Organisational skills

Tools

Microsoft Office

Housekeeping systems

Job description

The Montcalm Mayfair is seeking a Housekeeping Supervisor to support the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation and service across guest rooms, public areas and back-of-house spaces.

With a hands-on leadership style, you will supervise daily operations, allocate tasks, conduct inspections and motivate staff to deliver a luxury guest journey while upholding Montcalm Collection's reputation.