Housekeeping Supervisor

MONTCALM HOTEL; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Montcalm Collection Hotels in London is seeking a Housekeeping Supervisor to lead the team, uphold five-star cleanliness and presentation across guest rooms, public areas and back‑of‑house spaces.

You will supervise daily operations, allocate tasks, conduct inspections, and collaborate with Front Office and Maintenance to ensure a seamless, luxury guest journey. The role demands hands‑on leadership, training, and a keen eye for detail in a fast‑paced environment.

Qualifications

• Experience in a housekeeping supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and Microsoft Office.
• High attention to detail and commitment to luxury standards.

Responsibilities

• Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensure efficient use of staff resources.
• Ensure departure rooms are prioritised to support smooth guest check-ins.
• Oversee staff grooming, presentation, and compliance with professional standards.
• Support the training, development, and performance evaluation of team members.
• Handle guest requests and complaints promptly and professionally.
• Collaborate with Front Office regarding room moves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use of cleaning equipment and chemicals.
• Maintain accurate records of room status, lost & found items, and housekeeping activities.
• Support onboarding of new colleagues and delivery of safety and operational training.
• Foster a culture of teamwork, accountability, and continuous improvement.

Skills

Leadership

Team motivation

Customer service

Communication

Multitasking

Attention to detail

MS Office

Tools

Microsoft Office Suite

Housekeeping systems

Job description

BRAND INTRODUCTION

AtMontcalm Collection, we believe that timeless style and genuine hospitality aremore than just values, they’re a way of life. Our people are the heart of ourhotels: passionate individuals working together as a team, united by anunwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storiedbuildings, from elegant Georgian townhouses and an 18th-century brewery to ahistoric head office and a contemporary architectural landmark. Each hotel hasits own unique story and within everyone, our team creates unforgettableexperiences for our guests.

While our walls speak of history, it’s our people,their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebratesindividuality, nurtures potential and upholds the very highest standards of theart of hospitality.

SCOPE &GENERAL PURPOSE

TheHousekeeping Supervisor supports the Executive Housekeeper in leading thehousekeeping team to maintain the highest standards of cleanliness,presentation, and service across guest rooms, public areas, and back-of-housespaces.

This role involves supervising daily operations,allocating tasks, conducting inspections, and ensuring staff are motivated,well-trained, and supported to deliver a luxury experience. With a keen eye fordetail and a hands-on leadership style, the Housekeeping Supervisor plays avital role in creating an exceptional guest journey and upholding thereputation of Montcalm Collection Hotels

LEADERSHIP COMPETENCIES

1.Leadership & Team Support

• Providesguidance, motivation, and coaching to team members.
• Leadsby example, fostering a professional and positive work environment.

2.Guest Experience Focus

• Respondspromptly to guest requests and feedback.
• Ensureshousekeeping services consistently enhance the luxury guest journey.

3.Operational Excellence

• Conductsroom and public area inspections to maintain standards.
• Coordinatesdaily tasks to ensure efficient workflow and timely service.

4.Communication & Collaboration

• Communicatesclearly with staff and other departments.
• Worksclosely with Front Office and Maintenance to ensure smooth operations.

5.Compliance & Safety

• Ensurescorrect use of equipment and chemicals.
• Promotesadherence to health, safety, and hygiene standards.

KEY RESPONSIBILIES

• Supervise daily housekeeping operations,ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public areainspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensureefficient use of staff resources.
• Ensure departure rooms are prioritised tosupport smooth guest check-ins.
• Oversee staff grooming, presentation, andcompliance with professional standards.
• Support the training, development, andperformance evaluation of team members.
• Handle guest requests and complaints promptlyand professionally.
• Collaborate with Front Office regarding roommoves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, andcleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use ofcleaning equipment and chemicals.
• Maintain accurate records of room status, lost& found items, and housekeeping activities.
• Support onboarding of new colleagues anddelivery of safety and operational training.
• Foster a culture of teamwork, accountability,and continuous improvement.

SKILLS &QUALIFICATIONS

• Previous experience in a housekeepingsupervisory role, ideally within a luxury hotel.
• Strong organisational and multitaskingabilities.
• Excellent communication and interpersonalskills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and MicrosoftOffice Suite.
• High attention to detail and commitment tomaintaining luxury standards.

WORKING CONDITIONS

• Flexibility to work shifts, including weekends,evenings, and holidays.
• Ability to work in a fast-paced environment.
• Physical requirements: prolongedstanding/walking, manual handling, and lifting to 25 lbs.

Compensation: Competitive salary