Luxury Butler & Guest Experience Ambassador

Raffles Hotels & Resorts; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

28 days holiday

Staff meals on duty

Free dry cleaning

Pension contribution 3%

Job summary

Raffles London at The OWO invites an experienced Butler to act as a dedicated ambassador, delivering personalized service and sharing the property’s storied history with guests.

You will coordinate daily services around itineraries, anticipate needs, and build genuine rapport while maintaining discretion and upholding luxury standards across all interactions. This role may include night shifts as required to ensure seamless guest experiences.

Qualifications

• Great in-depth knowledge of hotel operations with prior Butler experience in luxury establishments.
• Ability to exercise good judgment and understand discretion.
• Reading guests to tailor interactions accordingly.

Responsibilities

• Direct point of contact for guests in Butler suites and act as ambassador.
• Promote hotel offerings and share quirks and insights of the historic property.
• Coordinate daily services around guests’ itineraries and preferences.
• Ensure privacy and create a home-away-from-home atmosphere for guests.
• Oversee room setup, amenities, greetings, packing/unpacking, and in-room dining.
• Collaborate with Housekeeping and Engineering to maintain pristine suites.
• Handle guest concerns promptly with cross-department alignment.

Skills

Discretion

Exceptional communication

Table service

F&B operations

Multitasking

Job description

Raffles London at The OWO invites an experienced Butler to act as a dedicated ambassador, delivering personalized service and sharing the property’s storied history with guests.

You will coordinate daily services around itineraries, anticipate needs, and build genuine rapport while maintaining discretion and upholding luxury standards across all interactions. This role may include night shifts as required to ensure seamless guest experiences.