Luxury Guest Services Concierge

Maybourne; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Excellent salary package

Family friendly policies

Pension scheme

Holiday allowance

Discounts at Maybourne

Cycle to Work

Wellbeing benefits

Job summary

The Berkeley, a luxury hotel in London, is seeking a Guest Services Agent to deliver outstanding guest experiences. You will be a confident communicator, interact with guests, and contribute to a fast-paced, high-performing team renowned for exceptional service.

Ideal candidates will have guest-facing experience in luxury hospitality, with strong interpersonal skills and the ability to work under pressure. Opera PMS knowledge is a plus, and a commitment to Maybourne's renowned standards is

Qualifications

• Strong guest service mindset and ability to interact confidently with guests.
• Excellent communication and interpersonal skills.
• Able to work in fast-paced luxury hotel environment.

Responsibilities

• Provide a welcoming, accommodating service to all guests in line with SOPs.
• Perform check-in and check-out with professionalism and courtesy.
• Upsell services and current promotions to maximise revenue.
• Coordinate with other departments to ensure smooth guest experience.
• Monitor room allocations and process hotel invoices at checkout.
• Support in maintaining service standards in line with LQA requirements.

Skills

Guest service

Communication skills

Professional demeanor

Tools

Opera PMS

Job description

The Berkeley, a luxury hotel in London, is seeking a Guest Services Agent to deliver outstanding guest experiences. You will be a confident communicator, interact with guests, and contribute to a fast-paced, high-performing team renowned for exceptional service.

Ideal candidates will have guest-facing experience in luxury hospitality, with strong interpersonal skills and the ability to work under pressure. Opera PMS knowledge is a plus, and a commitment to Maybourne's renowned standards is