Guest Services Agent

Maybourne Group; City of Westminster; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Excellent salary package

Pension scheme

Holiday trading

Retail discount

Travel season ticket loans

Cycle to work

Wellbeing & Social Champions

Birthday day off

Résumé du poste

The Berkeley, part of Maybourne Group, is a flagship luxury hotel in London, renowned for exceptional service and guest experiences.

We seek a Guest Services Agent who thrives in a fast-paced, high-performing team and delivers outstanding customer care. Opera PMS knowledge is a valuable plus, with opportunities to grow within a prestigious hotel brand based in the heart of the city.

Qualifications

• Previous experience as a Receptionist or similar in a luxury hotel environment.
• Excellent communication and interpersonal skills with guests and colleagues.
• Able to maintain professionalism and responsiveness in a fast-paced setting.

Responsabilités

• Provide a welcoming and accommodating service to all guests in line with standards.
• Handle check-in and check-out with a professional, helpful attitude.
• Promote hotel services and facilities to guests and up-sell promotions.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Monitor room allocations and process invoices at check-out.
• Maintain high service quality in line with LQA standards.

Connaissances

Guest service

Communication

Team player

Adaptable

Outils

Opera PMS

Description du poste

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.

As a Guest Services Agent you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.

Main responsibilities of the role include but are not limited to:

• Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards.
• Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests.
• Actively promote the services and facilities available to guests within the hotel and maximise revenue by up-selling current promotions
• Liaise with other departments to ensure good communication and support.
• Monitor room allocations and process invoices upon check-out.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Successful candidates for the Guest Services Agent will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. Knowledge of Opera PMS is a plus.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.