Guest Services Agent

Maybourne; Greater London; Hybride; GBP 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Excellent salary package

Family friendly policies

Pension scheme

Holiday allowance

Discounts at Maybourne

Cycle to Work

Wellbeing benefits

Résumé du poste

The Berkeley, a luxury hotel in London, is seeking a Guest Services Agent to deliver outstanding guest experiences. You will be a confident communicator, interact with guests, and contribute to a fast-paced, high-performing team renowned for exceptional service.

Ideal candidates will have guest-facing experience in luxury hospitality, with strong interpersonal skills and the ability to work under pressure. Opera PMS knowledge is a plus, and a commitment to Maybourne's renowned standards is

Qualifications

• Strong guest service mindset and ability to interact confidently with guests.
• Excellent communication and interpersonal skills.
• Able to work in fast-paced luxury hotel environment.

Responsabilités

• Provide a welcoming, accommodating service to all guests in line with SOPs.
• Perform check-in and check-out with professionalism and courtesy.
• Upsell services and current promotions to maximise revenue.
• Coordinate with other departments to ensure smooth guest experience.
• Monitor room allocations and process hotel invoices at checkout.
• Support in maintaining service standards in line with LQA requirements.

Connaissances

Guest service

Communication skills

Professional demeanor

Outils

Opera PMS

Description du poste

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.

As a Guest Services Agent you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.

Main responsibilities of the role include but are not limited to:

• Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards.
• Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests.
• Actively promote the services and facilities available to guests within the hotel and maximise revenue by up‑selling current promotions
• Liaise with other departments to ensure good communication and support.
• Monitor room allocations and process invoices upon check‑out.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Successful candidates for the Guest Services Agent will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. Knowledge of Opera PMS is a plus.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state‑of‑the‑art all‑day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In‑house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.