Luxury Guest Room Attendant

The Montcalm Mayfair; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

The Montcalm Mayfair is seeking a Room Attendant to maintain exceptional cleanliness and presentation in guest rooms and public areas. You will work closely with the Housekeeping team to deliver luxury experiences throughout the guest journey.

Ideal candidates show a positive, proactive attitude, strong communication, and a commitment to high standards of service, hygiene, and personal appearance. Join a team dedicated to hospitality excellence.

Qualifications

• Focuses on identifying and meeting customers’ needs and creates memorable experiences.
• Seeks feedback to improve service and reports issues to management.
• Maintains a positive, collaborative attitude and motivates self and others.
• Demonstrates punctuality and flexibility to meet business needs.
• Follows grooming, dress code and personal hygiene standards.
• Completes trainings and pursues development opportunities.
• Communicates clearly with guests, team members and stakeholders.
• Trains to work well in a diverse team and builds rapport quickly.
• Encourages teamwork and positive attitudes among colleagues.
• Proactively finds best solutions and communicates them.
• Adapts to changing conditions and new information.
• Makes timely, rational decisions with available data.
• Manages time and tasks efficiently and follows policy.
• Respects company policies and procedures.
• Adheres to Employee Handbook guidelines.

Responsibilities

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
• Replace linens, towels, and amenities with fresh, high-quality items.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Vacuum, dust, polish, and sanitize all surfaces, ensuring a pristine environment for guests.
• Undertake “Job of the Day” or spring cleans where necessary.
• Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
• Respond promptly and courteously to guest requests.

Skills

Guest Satisfaction

Guest Experience Quality

Attitude And Motivation

Time Keeping

Appearance

Personal & Professional Development

Communication

Interpersonal Skills

Motivating and Influencing

Solutions Orientation

Adaptability

Decision Making

Time Management

Policies Adherence

Employee Handbook

Job description

The Montcalm Mayfair is seeking a Room Attendant to maintain exceptional cleanliness and presentation in guest rooms and public areas. You will work closely with the Housekeeping team to deliver luxury experiences throughout the guest journey.

Ideal candidates show a positive, proactive attitude, strong communication, and a commitment to high standards of service, hygiene, and personal appearance. Join a team dedicated to hospitality excellence.