Luxury Guest Experience Specialist

Marylebone; City Of London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Service charge on top of base salary

25 days holiday increasing with length

Free meals on duty

50% dining discount

Job summary

The Marylebone Hotel in London is seeking a passionate Guest Experience Executive to join our Front Office team. You will create exceptional guest experiences, build meaningful connections, and deliver thoughtful service that makes stays memorable.

You will understand guests' needs, anticipate expectations, and work with multiple departments to ensure seamless service. Applicants should have luxury hospitality experience and strong communication, with a calm, proactive, and guest-focused mindset

Qualifications

• Experience in luxury hospitality or guest relations.
• Excellent communication and interpersonal skills.
• Proactive, friendly and solutions-focused.
• Detail-oriented with strong organisational abilities.
• Ability to stay calm in fast-paced environments.
• Genuine hospitality mindset to make guests feel valued.

Responsibilities

• Deliver a warm and personalised welcome to all guests.
• Build genuine relationships and create memorable experiences.
• Handle guest enquiries, requests, and feedback professionally.
• Identify opportunities to exceed guest expectations.
• Support guest arrivals, departures, VIP stays, and special occasions.
• Collaborate with hotel departments to ensure seamless service.
• Resolve guest concerns with empathy and professionalism.
• Maintain knowledge of hotel facilities and local attractions.

Skills

Luxury hospitality

Guest relations

Front office

Customer service

Communication

Interpersonal skills

Attention to detail

Calm under pressure

Welcoming demeanor

Job description

The Marylebone Hotel in London is seeking a passionate Guest Experience Executive to join our Front Office team. You will create exceptional guest experiences, build meaningful connections, and deliver thoughtful service that makes stays memorable.

You will understand guests' needs, anticipate expectations, and work with multiple departments to ensure seamless service. Applicants should have luxury hospitality experience and strong communication, with a calm, proactive, and guest-focused mindset