Luxury Guest Experience Executive

Inhabit Hotels | B Corp™; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Montcalm Collection is seeking a Guest Service Executive to deliver personalized, attentive and professional service to guests throughout their stay. You will support the Guest Experience Manager and Front Office in maintaining luxury standards and a seamless guest journey.

Join a team that values individuality, potential, and the art of hospitality, with opportunities to engage across departments and elevate guest experiences in London’s luxury hotel portfolio.

Qualifications

• Previous experience in front office, guest relations, or customer service in a luxury hotel preferred.
• Proficiency in hotel management systems (e.g., Opera PMS).
• Strong communication, interpersonal, and problem-solving skills.
• Fluency in English; additional languages an advantage.

Responsibilities

• Welcome guests with warmth and professionalism and assist with check-in and check-out procedures.
• Process guest payments, deposits and billing accurately.
• Provide information about the hotel, services, local attractions, and amenities.
• Respond promptly to guest inquiries, requests, and concerns.
• Maintain guest records and ensure accurate documentation in PMS systems.
• Support VIP and special guest requirements to ensure personalised experiences.
• Handle guest complaints or concerns with empathy, escalating when required.
• Collaborate with internal departments to resolve operational or service issues.

Skills

Guest-Focused Service

Communication Skills

Interpersonal Skills

Problem-Solving

Team Collaboration

Front Office Experience

Tools

Opera PMS

Job description

Montcalm Collection is seeking a Guest Service Executive to deliver personalized, attentive and professional service to guests throughout their stay. You will support the Guest Experience Manager and Front Office in maintaining luxury standards and a seamless guest journey.

Join a team that values individuality, potential, and the art of hospitality, with opportunities to engage across departments and elevate guest experiences in London’s luxury hotel portfolio.