Luxury Guest Experience Lead

Eurest; Knightsbridge; On-site; GBP 34,000 - 42,000; Full time

Job summary

Eurest is recruiting a Customer Engagement Manager for a prestigious luxury department store hospitality operation in Knightsbridge, United Kingdom. The role focuses on championing the customer journey, enhancing guest experiences and ensuring service excellence across all food and hospitality outlets.

The successful candidate will drive customer engagement initiatives, gather feedback, and collaborate with internal teams to turn insights into improvements, reflecting Eurest’s high standards and

Qualifications

• Experience in customer engagement, hospitality, retail or guest experience management.
• Outstanding communication and relationship-building skills.
• A passion for delivering exceptional customer service.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, positive and customer-focused approach.
• Experience using customer insights to improve service delivery.

Responsibilities

• Lead the customer experience strategy across all food and hospitality outlets.
• Build strong relationships with customers, clients and internal teams.
• Gather customer feedback and turn insights into improvements.
• Drive engagement initiatives, events and promotional activity.
• Support operational teams to deliver exceptional service every day.
• Monitor customer satisfaction and identify opportunities to enhance the overall experience.
• Champion a culture of hospitality, service and continuous improvement.

Skills

Experience in customer engagement,

Excellent communication

Relationship-building

Customer insights

Proactive approach

Job description

Eurest is recruiting a Customer Engagement Manager for a prestigious luxury department store hospitality operation in Knightsbridge, United Kingdom. The role focuses on championing the customer journey, enhancing guest experiences and ensuring service excellence across all food and hospitality outlets.

The successful candidate will drive customer engagement initiatives, gather feedback, and collaborate with internal teams to turn insights into improvements, reflecting Eurest’s high standards and