Guest Experience & Engagement Manager

Compass Group UK; Cheltenham; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

Eurest is seeking a Customer Engagement Manager in Knightsbridge to champion the guest journey across a luxury department store hospitality operation. You will drive customer satisfaction and ensure interactions reflect high standards of Eurest and its client.

As a relationship-focused professional, you will lead engagement strategies, gather insights, and collaborate with internal teams to elevate service quality and guest experiences across all venues.

Qualifications

• Experience in customer engagement, hospitality, retail or guest experience management.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities with strong organisation.
• Proactive and customer-focused approach.

Responsibilities

• Lead the customer experience strategy across all food and hospitality outlets.
• Build strong relationships with customers, clients and internal teams.
• Gather customer feedback and turn insights into improvements.
• Drive engagement initiatives, events and promotional activity.
• Support operational teams to deliver exceptional service every day.
• Monitor customer satisfaction and identify opportunities to enhance the overall experience.
• Champion a culture of hospitality, service and continuous improvement.

Skills

Customer engagement

Hospitality/retail

Communication skills

Organisation/multi-tasking

Job description

Eurest is seeking a Customer Engagement Manager in Knightsbridge to champion the guest journey across a luxury department store hospitality operation. You will drive customer satisfaction and ensure interactions reflect high standards of Eurest and its client.

As a relationship-focused professional, you will lead engagement strategies, gather insights, and collaborate with internal teams to elevate service quality and guest experiences across all venues.