Luxury Guest Experience Coordinator

Montcalm Collection; Greater London; Sur place; GBP 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Guest experience training

Résumé du poste

Montcalm Collection is seeking a detail‑oriented Guest Experience Assistant to ensure the timely preparation, presentation, and delivery of in‑room amenities. You will work closely with the Guest Experience team and Housekeeping to meet VIP requests and personalized guest preferences.

This role focuses on coordinating amenities, greeting guests in public areas, and supporting daily operations to uphold the hotel’s luxury service standards.

Qualifications

• Excellent attention to detail and a strong sense of presentation.
• Good organizational and time-management skills, with the ability to prioritise multiple tasks.
• Strong communication and interpersonal skills in a luxury hospitality context.

Responsabilités

• Prepare, organise and deliver guest amenities to rooms in accordance with the hotel’s standards and guest preferences.
• Ensure amenities are presented to the highest standard with attention to quality, cleanliness and presentation.
• Coordinate with the Guest Experience team, Kitchen, Housekeeping and Front Office to ensure timely delivery of amenities.
• Review daily amenity requirements, including VIP arrivals and personalised guest requests.
• Maintain accurate records of amenity deliveries and communicate delays or issues to the Guest Experience team.
• Assist with stock counts, inventory management and replenishment of departmental supplies.

Connaissances

Attention to detail

Time management

Communication

Interpersonal skills

Teamwork

Guest focus

Organizational skills

Luxury hospitality passion

Description du poste

Montcalm Collection is seeking a detail‑oriented Guest Experience Assistant to ensure the timely preparation, presentation, and delivery of in‑room amenities. You will work closely with the Guest Experience team and Housekeeping to meet VIP requests and personalized guest preferences.

This role focuses on coordinating amenities, greeting guests in public areas, and supporting daily operations to uphold the hotel’s luxury service standards.