Luxury Guest Experience Concierge

The Montcalm Mayfair; Greater London; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

The Montcalm Mayfair in London is seeking a dedicated Guest Experience Associate to coordinate and deliver in-room amenities and to support personalised guest experiences. You will welcome guests in the lobby, assist with room decorations for celebrations and ensure amenities meet the hotel’s luxury standards.

Join a team committed to first-class personal service, attention to detail and seamless guest journeys in a historic luxury setting.

Qualifikationen

• Excellent attention to detail and a strong sense of presentation.
• Good organizational and time-management skills, with the ability to prioritise multiple tasks.
• A proactive, reliable and hands-on approach to work.
• Good communication and interpersonal skills.
• A positive attitude and willingness to support the wider team.
• Ability to work independently and efficiently in a fast-paced hotel environment.
• Flexibility to adapt to changing operational requirements.
• A genuine interest in luxury hospitality and creating memorable guest experiences.

Aufgaben

• Guest Amenities Preparation & Delivery: Prepare, organise and deliver guest amenities to rooms in accordance with the hotel's standards and guest preferences.
• Ensure all amenities are presented to the highest standard, with particular attention to quality, cleanliness and presentation.
• Coordinate with the Guest Experience team, Kitchen, Housekeeping and Front Office teams to ensure the timely delivery of amenities.
• Review daily amenity requirements, including VIP arrivals, special occasions, celebrations and personalised guest requests.
• Maintain accurate records of amenity deliveries and communicate any delays, discrepancies or issues to the Guest Experience team.
• Ensure all amenity equipment, presentation materials and supplies are properly maintained, organised and replenished.
• Assist with the collection and return of amenity equipment when required.
• Guest Experience & Personalisation: Assist with welcoming and greeting guests in the lobby, providing a warm, professional and personalised service.
• Prepare handwritten welcome cards, celebration messages and other personalised guest correspondence.
• Assist with room decorations and special arrangements for birthdays, anniversaries, honeymoons and other celebrations.
• Support the preparation and coordination of amenity reports, special guest requests and personalised experiences.
• Assist with stock counts, inventory management and replenishment of departmental supplies, including amenities, stationery, packaging and decorative materials.
• Maintain the organisation, cleanliness and presentation of Guest Experience storage and preparation areas.
• Support the Guest Experience team with daily administrative and operational tasks as required.
• Communicate relevant guest preferences, requests and observations to the Guest Experience team to ensure a seamless guest journey.
• Provide additional assistance during busy periods and support other departments when operationally required.

Kenntnisse

Guest service

Communication

Organization

Discretion

Problem solving

Teamwork

Jobbeschreibung

The Montcalm Mayfair in London is seeking a dedicated Guest Experience Associate to coordinate and deliver in-room amenities and to support personalised guest experiences. You will welcome guests in the lobby, assist with room decorations for celebrations and ensure amenities meet the hotel’s luxury standards.

Join a team committed to first-class personal service, attention to detail and seamless guest journeys in a historic luxury setting.